Office Manager I

POSITION OVERVIEW

The Office Manager I position requires the talents of someone able to think quickly, communicate clearly and multi task daily. This position requires an experienced individual able to evaluate opportunities for improvements throughout the office, support staff, encourage training and continue to support the many changes in healthcare. The Office Manager I works with the Director of Operations, Administration and Business Services to initiate change, set a positive tone and make sure every patient has the best experience possible.

ROLE AND RESPONSIBILITIES:

GENERAL

• Manages daily operations at the office location and coordinates work activities and schedules to maximize total office potential.
• Demonstrates a positive, helpful attitude to patients, personnel and physicians.
• Administers policies and procedures in a timely manner and is consistent with Piedmont HealthCare’s mission, vision and values.

PATIENT CARE

• Works with physicians and staff to create optimal patient experience.
• Oversees and monitors patient flow, ensuring that it occurs in an efficient, cost-effective manner, while being pleasing to the patient and practical for the physicians.
• Researches and responds to patient concerns.
• Identifies and resolves work problems to ensure quality patient care.

STAFFING

• Assures that appropriate/adequate staff is maintained in all areas of the practice.
• Coordinates with Human Resources and Director of Operations for recruiting, hiring, orientating, training, evaluating and disciplining, when necessary.
• Enhances employee morale through activities that foster a spirit of engagement within the office and that foster a sense of being a part of the Piedmont HealthCare organization.
• Supports employee development and office growth through corporate in-services, appropriate seminars and classes with the approval of the physicians and the Director of Operations.
• Possesses skills to perform job functions in all areas of responsibilities and has the ability to cover non-clinical workstations as needed in order to ensure no disruption in patient flow.
• Ensures appropriate cross training of personnel to meet the needs of the Practice during absences and variations of patient flow.

COMMUNITY/MARKETING

• Maintains relationships and serves as contact for referring physician offices.
• Enhances practice visibility in consultation with the Marketing Department.
• Acts as a public relations liaison for the Practice under the guidance of administration.

FACILITY

• Ensures that office space, supplies, equipment and assistance are provided and maintained appropriately for physician staff and patients.
• Responsible for inventory including both administrative and clinical supplies.
• Consults with Director of Operations or advisors responsible for maintaining equipment and the facility, making necessary arrangements for preventative maintenance and repairs.
• Adheres to all OSHA standards and guidelines.

PRACTICE ADMINISTRATION

• Implements PHC policies and procedures for the practice in order to best service the patient population and adapt to staffing.
• Manages and promotes best practice procedures for Time of Service Collections, Unreconciled Appointments, Meaningful Use Initiatives and meet or exceed the goals outlined by the group.
• Develops and maintains PAR level inventory controls.
• Serves as a liaison between Administration and staff to support consistent operation procedures, keeps manuals updated and keeps clear instructions for PRN personnel on basic office procedures.
• Prepares reports, etc. as requested by Administration, Business Services or the Accounting Department.
• Reviews collection problems from patient encounters at the office and works with Business Services to resolve issues and enforce policies.
• Maintains the strictest confidentiality in all aspects of work, including patient and personnel.
• Participates in professional development activities to keep current with health care trends and practices.
• Responsible for ensuring the highest level of customer service.
• Adheres to the standards required by the Corporate Compliance and HIPAA guidelines established by Piedmont HealthCare.

COMMUNICATION

• Communicates with Administration to ensure a system-wide approach to policies, practices and procedures.
• Attends Office Manager meetings and participates in committees as requested.
• Collaborates with peers to foster teamwork throughout Piedmont HealthCare

EDUCATION

• Bachelor’s degree in Health/Business Administration preferred
• In exchange for bachelor’s degree, 5 years of medical office management experience will be considered.

EXPERIENCE

• A minimum of 3 years of health care industry experience.
• Prefer 3 years of supervisory experience.

KNOWLEDGE AND SKILL REQUIREMENTS:

• Knowledge of organization policies and procedures.
• Knowledge of practice procedures.
• Knowledge of computer system and applications.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.
• Skill in planning, organizing, delegating and supervising.
• Skill in evaluating the effectiveness of existing methods and procedures.
• Skill in operating a variety of office equipment and computer programs.
• Ability to read, interpret and apply policies and procedures.
• Ability to communicate clearly and effectively.
• Ability to set priorities among multiple requests.
• Ability to interact with patients, medical and administrative staff, and public effectively.