Dental Patient Access Representative

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across many counties, including Alamance, Caswell, Chatham, Orange, and Lee. 

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title - Dental Patient Access Representative

Department - Operations

Reports to - Patient Access Manager

Benefits - 

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

About Position: Dental PAR works in a professional scheduling hub environment and perform the following functions for the appointment scheduling, registration and Internal referral management within OCHIN EPIC system. This job includes a very large amount of call volume and texts and must be able to manage multiple windows and provide excellent customer service. The role will also include ensuring Dental appointment requests are completed timely and accurately to maximize revenue and missed opportunity avoidance. 

• Work Location: FLOAT (All PHS Sites As Needed)
• Schedule: Monday - Friday, 8:00am - 5:00pm, Saturday: PRN

Duties/ Responsibilities -

• Manages large amounts of inbound Dental calls and texts in a timely manner
• Monitors Call Performance Dashboards and OCHIN EPIC DENTAL WORK QUEUES to ensure metrics are
• met daily
• Register, Schedule, reschedule, or cancel appointments for multiple sites and dental providers following set guidelines
• Identify Emergency Situations and follow Triage Protocol
• Identify patients’ needs, determine resolution or appropriate course of action or redirection within the guidelines required
• Demonstrates understanding of HIPAA requirements to ensure caller privacy
• Keep abreast of and adhere to changes in scheduling and registration guidelines
• Follow appropriate protocols, policies and guidelines for scheduling, registration and referral management while
• maintaining excellent customer service
• Coordinate appointments across the PHS network including medical, dental and behavioral services (however focus is
• on DENTAL)
• Follow appropriate guidelines for phone and appointment notes documentation.
• Utilize appropriate resources, to provide timely responses and resolutions.

Qualifications -

Education: Diploma, High school diploma.

Required: Excellent communication skills required. Must have EPIC WISDOM experience. 

Preferred: Bilingual - fluent in Spanish and English. Preferred one to two years of Dental Scheduling and customer service in a dental health care setting. Dentrix experience.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment. 

Pay Range: $16.43/Hourly - $22.08/Hourly (commensurate with years of experience)

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.