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Patient Care Coordinator (Bilingual Required)

Piedmont Health Services Inc
Moncure, NC Full Time
POSTED ON 12/9/2025 CLOSED ON 1/9/2026

What are the responsibilities and job description for the Patient Care Coordinator (Bilingual Required) position at Piedmont Health Services Inc?

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across many counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title - Patient Care Coordinator

Department - Admin

Reports to - Center Manager

Benefits -

  • Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
  • 403(b) Plan
  • Paid Holidays
  • CME (Continuing Medical Education)

About Position: Perform the following functions for the patient - check - in, registration, bill, referral, medical records and appointment scheduling. Provides excellent customer services.

  • Work Location: 7228 Moncure-Pittsboro Road Moncure, NC 27559
  • Schedule: Monday - Friday: 8:00 am - 5:00 pm, Saturday: 8:00am - 1:00pm (Rotational)
  • Travel: N/A

Duties/ Responsibilities -

  • Check in patients – Includes gathering, completing and documentation of accurate data such as PCP, address and insurance verification into Electronic Medical Records
  • Assures completion of the registration process
  • Check-out patients and completes necessary close documentation
  • Answers center phone calls in a timely, professional and efficient manner
  • Demonstrates understanding of HIPAA and release of medical information
  • Pull and file medical records as needed
  • Refer patients to external specialty practices as necessary
  • Schedules patient appointments
  • Works in coordination with the Site Director and Center Manager to correct denied claims and assure a minimal individual error rate
  • Attends Center staff meetings and other corporate trainings/meetings as necessary
  • Performances all others duties as assigned or needed.
  • Administrative Duties – All other duties as assigned.
  • Understands all codes and drills.

Qualifications -

Experience/Education: High school diploma; Preferred experience, one to two years of customer service in health care setting.

Current/valid License: None

Required: Excellent communication skills required.

Pay Range: $16.43/Hourly - $22.08/Hourly

Immunizations: Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment.

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary : $16 - $22

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