What are the responsibilities and job description for the PDS - Customer Service Representative (Charlotte, NC) position at Piedmont Door Solutions?
Customer Service Representative – Charlotte, NC
ABOUT PIEDMONT DOOR SOLUTIONS
Since 2001, Piedmont Door Solutions has been a trusted name in pedestrian door and entrance solutions. We install, service, and maintain automatic doors, manual doors, and door hardware for hospitals, universities, retail stores, government buildings, and commercial facilities. Our team is built on excellent customer service, attention to detail, and meeting each client's unique needs.
POSITION OVERVIEW
We're hiring a Customer Service Representative for our Charlotte, NC branch. This is a phone-focused role. You'll be the first voice our customers hear, and you'll own the phone line, making sure every call is handled, logged in NetSuite, and routed to the right person. If you're organized, calm under pressure, and enjoy helping people, this is a great opportunity to grow with a growing company.
WHAT YOU'LL DO
- Answer all incoming customer and service calls promptly and professionally
- Route calls to managers and team members, including other branches as needed
- Enter and update customer calls, service requests, and contact info in NetSuite
- Look up customer accounts, job status, and service history to answer questions on the spot
- Take detailed messages and make sure every call gets a follow-up
- Return voicemails and callbacks in a timely manner
- Keep call records accurate and up to date
WHAT YOU BRING
- 1–2 years of call center, receptionist, or customer service experience
- Strong phone presence and customer service skills
- Ability to handle a high volume of calls while staying friendly and organized
- Clear verbal and written communication
- Strong attention to detail and accurate data entry
- Problem-solving mindset and the ability to stay calm with frustrated callers
- Proficiency with Microsoft Office
PREFERRED QUALIFICATIONS
- NetSuite experience (strongly preferred)
- Experience in a commercial door, construction, or field service environment
WHAT WE OFFER
- 401(k) with company match
- Health, dental, and vision insurance
- Paid time off
- Company-paid life insurance plus short- and long-term disability
- Room to grow as part of the Cobalt Service Partners family
Piedmont Door Solutions is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other legally protected status.