What are the responsibilities and job description for the Stand Manager - Gaffney, SC position at Piedmont Beverage LLC?
Stand Manager
SUMMARY
Piedmont Beverage Company is a franchisee of 7 Brew, a rapidly expanding drive‑thru coffee company celebrated for its energetic culture, fast service, and memorable customer experiences. With development rights for over one hundred 7 Brew locations across North Carolina, South Carolina, and Georgia, Piedmont Beverage Company is committed to operational excellence and building high‑performing teams.
The Stand Manager plays a key role in this mission by overseeing all daily operations of their assigned stand. This leader is responsible for cultivating a positive team environment, driving exceptional customer service, ensuring operational standards, and achieving financial targets. Reporting to the Regional Manager, the Stand Manager ensures that every shift delivers a positive experience for our guests while creating a fun, uplifting workplace for all team members.
RESPONSIBILITIES AND DUTIES
· Lead & Develop the Team: Recruit, train, coach, and grow team members while fostering a culture of kindness, energy, excellence, and accountability.
· Ensure Operational Excellence: Oversee daily operations, maintain cleanliness and product quality, manage inventory, and ensure compliance with equipment, health, and safety standards.
· Deliver Outstanding Customer Experience: Create a welcoming environment, ensure fast and accurate service, resolve concerns quickly, and continuously improve service metrics.
· Drive Financial & Business Performance: Manage labor and cost controls, track stand performance, execute local marketing efforts, and maintain accurate cash handling.
· Communicate & Collaborate Effectively: Keep team members informed, partner with HR/Operations/Training, and maintain strong relationships with corporate partners and the community.
WORK SCHEDULE REQUIREMENTS
· Full‑time role requiring availability for early mornings, evenings, weekends, and holidays.
· Work a minimum of 33 hours in stand
· Occasional travel may be required for training, meetings, and cross‑stand support.
SKILLS AND QUALIFICATIONS
· Genuine passion for uplifting interactions with team members and customers.
· 1–3 years of leadership experience in a fast‑paced, service‑oriented environment.
· Strong problem‑solving skills and ability to stay calm under pressure.
· Ability to address operational, procedural, or cultural issues confidently.
· Excellent communication, organization, and project‑management abilities.
· Ability to work outside in all weather conditions.
· Ability to stand for long periods and lift up to 50 lbs.
· Basic mechanical aptitude and comfort in troubleshooting equipment issues.
· Understanding safety standards, food handling rules, and compliance alignment.