Certified Medical Assistant

Job Summary:

We are seeking a Certified Medical Assistant to join our rheumatology practice. The ideal candidate will be a vital part of our healthcare team, performing a variety of clinical and administrative tasks to ensure the smooth operation of our clinic. This role requires a compassionate individual with strong clinical skills, excellent communication abilities, and a commitment to providing exceptional patient care.

Essential Functions and Responsibilities

• Clinical Support:
  • Patient Intake: Greet and escort patients to exam rooms. Obtain and document patient vitals, including blood pressure, heart rate, temperature, and weight.
  • Medical History: Accurately document patient chief complaints, medical history, and medication lists in the electronic health record (EHR).
  • Assisting Providers: Assist the physician or advanced practice provider with patient examinations and procedures.
  • Lab & Imaging: Process and prepare lab specimens for pickup. Provide patients with instructions for labs, imaging, and other diagnostic tests.
  • Medication Management: Prepare the patient and medication for provider injection.
  • Infection Control: Maintain a clean and organized work environment, sterilize instruments, and adhere to strict infection control protocols.
• Administrative Support:
  • Patient Communication: Answer patient phone calls, respond to messages, relay results and instructions to patients, and address patient questions and concerns in a timely and professional manner.
  • Documentation: Ensure all patient charts and records are complete, accurate, and up-to-date.
  • Prior Authorizations: Process prior authorizations for medications and procedures as needed.

ADA Physical Requirements

• Mobility & PostureStanding and Walking: Frequently stand and walk for extended periods (e.g., up to 75% of a shift) to move between exam rooms, labs, and office areas.
• Positioning: Frequently position self to stoop, kneel, bend, crouch, squat, twist, and reach to access supplies, equipment, and assist patients.
• Lifting & StrengthAssisting Patients: Possess the strength and ability to safely support and assist patients with mobility, including helping them transfer on/off exam tables, chairs, and wheelchairs.
• Lifting: The ability to lift and move up to 25 pounds occasionally (for supplies/equipment) and be prepared to exert up to 50 pounds of force occasionally for patient positioning.
• Manual Dexterity Fine Motor Skills: Possess sufficient manual dexterity and fine motor skills to perform precise clinical tasks (e.g., phlebotomy, administering injections, preparing medications) and operate computer keyboards and instruments
• Sensory AbilitiesVision: Specific visual abilities, including close vision, depth perception, and the ability to adjust focus, are required to read instruments, labels, fine print, and assess patient conditions.
• Hearing: Sufficient auditory ability is needed to hear and interpret patient communication, equipment warning signals, and auscultatory sounds (like taking a blood pressure reading).
• CommunicationSpeech & Hearing: The ability to effectively and sensitively communicate with patients, families, and colleagues verbally and non-verbally to elicit information and provide instructions

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program.
• Medical Assistant certification (CMA) is required.
• Minimum of 1-2 years of experience as a Medical Assistant, preferably in a specialty clinic. Experience in rheumatology or immunology is a significant plus.
• Proficiency with Electronic Health Record (EHR) systems.
• Strong knowledge of medical terminology, particularly related to rheumatologic conditions and medications.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• A compassionate and empathetic demeanor with a strong commitment to patient privacy (HIPAA).

Why Work For Us?

• 401(k)Future-Proof Your Money (with a Match!)
  • Get a head start on retirement with our 401(k) plan, including a competitive employer match. It's the easiest free money you’ll ever get, letting you build wealth while you work.
• Paid Time Off (PTO) Freedom & Flexibility:
  • Mix your vacation, sick, and personal days into one flexible bank. Take the time you need to recharge, travel, or just crush that to-do list at home. We believe in work-life balance.
• Group Health & Dental InsuranceAffordable, Quality Care (Health & Dental)
  • Stay healthy without the high cost. Access to a great medical and dental network to keep you covered from annual checkups to unexpected events—at a price that won't drain your bank account.
• Life Insurance: Peace of Mind Coverage
  • We provide life insurance for you at zero cost. It’s one less thing to worry about, providing a financial safety net for your family or loved ones
• Uniform Allowance: Gear Up Stipend
  • Get an annual allowance to buy the scrubs and gear you prefer. Spend it on new, comfortable gear so you can look and feel your best every day.
• Paid Holiday (For Eligible Employees): Celebrate & Recharge
  • Enjoy a standard set of paid days off for major federal holidays. No need to burn your PTO for holidays like Thanksgiving or Christmas.
• Bonus: Performance Rewards
  • While not guaranteed, the practice leadership often awards a bonus to recognize outstanding individual effort and contributions to the team’s success. Your hard work gets noticed.

Company Mission and Values

• “To partner with you on your journey to better health, providing compassionate, advanced rheumatologic care and empowering you to lead a healthier, more fulfilling life.”
• Compassion and Empathy: Recognizing the chronic nature of rheumatic diseases and the emotional, physical, and financial toll they take on patients, and treating everyone with kindness and sensitivity.
• Clinical Excellence/Quality of Care: Committing to the highest level of evidence-based medicine, accurate diagnosis, and continually improving patient outcomes.
• Patient-Centered Care: Focusing on the individual patient's needs, preferences, and goals, fostering shared decision-making, and respecting their autonomy.
• Integrity and Trust: Adhering to high ethical standards, being honest and transparent in communication, and building long-term, trusting relationships with patients.

EEOC & Reasonable Accommodation Statement

Piedmont Arthritis is an equal opportunity employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. All qualified applicants will receive consideration for and within employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources.