What are the responsibilities and job description for the Customer Service Specialist position at Picturesque Graphics?
Company Description
Picturesque Graphics is an apparel decorating company located in Saint Louis, Missouri, known for its high-quality printing services and commitment to customer satisfaction. Based at 3130 Chouteau Ave, the company focuses on providing creative and Screenprint, Embroidery, HT, DTF, DTG, and fulfillment solutions for national distributors in the Promotional Products industry. With a customer-centric approach, it has earned a reputation for excellence in the printing industry.
Role Description
This is a full-time, on-site role for a Customer Service and Apparel Decoration Specialist based in St. Louis, MO. The Customer Service Specialist will be responsible for assisting customers promptly and professionally. Daily tasks will include managing customer communications via phone, in-person, email, and a few in-person interactions, and ensuring orders will go smoothly through production. Providing an exceptional customer experience, and communicating with internal teams to deliver the highest quality service is a key part of this role.
Qualifications
Picturesque Graphics is an apparel decorating company located in Saint Louis, Missouri, known for its high-quality printing services and commitment to customer satisfaction. Based at 3130 Chouteau Ave, the company focuses on providing creative and Screenprint, Embroidery, HT, DTF, DTG, and fulfillment solutions for national distributors in the Promotional Products industry. With a customer-centric approach, it has earned a reputation for excellence in the printing industry.
Role Description
This is a full-time, on-site role for a Customer Service and Apparel Decoration Specialist based in St. Louis, MO. The Customer Service Specialist will be responsible for assisting customers promptly and professionally. Daily tasks will include managing customer communications via phone, in-person, email, and a few in-person interactions, and ensuring orders will go smoothly through production. Providing an exceptional customer experience, and communicating with internal teams to deliver the highest quality service is a key part of this role.
Qualifications
- Strong Customer Support and Customer Service skills, with the ability to handle customer inquiries professionally.
- Excellent Phone Etiquette and communication skills for engaging effectively with customers.
- Problem-solving skills and the ability to resolve customer concerns efficiently and empathetically.
- High school diploma or equivalent, with additional training or experience in the Promotional products industry a plus.