What are the responsibilities and job description for the Front Desk Associate position at Pickleball Kingdom?
Are you passionate about people, pickleball, and providing top-notch service? At Pickleball Kingdom, we’re on a mission to deliver a premier experience to players of all levels. As the first face our members and players see, our Front Desk Concierge play a vital role in shaping that experience—from greeting visitors to supporting daily operations and creating a welcoming, energetic environment.
We’re looking for friendly, dependable, and service-oriented individuals who thrive in fast-paced settings, enjoy multitasking, and take pride in being part of a vibrant team.
Key Responsibilities
Customer Service & Guest Experience
- Greet all members and guests with a warm, “Welcome to the Kingdom!”
- Assist with check-ins, court reservations, and membership inquiries.
- Provide accurate information on classes, programs, leagues, and events.
- Give tours and ensure all guests feel welcomed and informed.
Administrative & Communication Support
- Answer phone calls and respond to emails professionally.
- Manage court bookings and keep member records accurate and up to date.
- Process transactions and retail sales using our POS system.
- Read and contribute to internal shift notes; make announcements as needed.
Facility Operations & Presentation
- Open and close the facility following standard procedures.
- Ensure the lobby, lounge, front desk, and restrooms are clean and organized.
- Monitor safety and cleanliness across the facility; report issues promptly.
- Restock merchandise and maintain product displays.
Programs, Events & Team Contribution
- Support PB101 classes, clinics, and events by setting up and assisting guests.
- Promote membership benefits and merchandise.
- Collaborate with coaches, staff, and management to ensure smooth operations.
- Attend staff meetings and training sessions to stay informed and grow.
What We’re Looking For
- Outgoing, dependable, and enthusiastic personality
- Strong interpersonal and multitasking skills
- Tech-savvy with comfort using booking systems, email, and POS software
- Attention to detail, proactive mindset, and commitment to cleanliness
- A passion for pickleball or a willingness to learn and grow with the sport
- Availability to work flexible shifts, including evenings and weekends
Perks & Benefits
- FREE Membership!
- Complimentary court access during off-peak hours
- Discounts on merchandise, clinics, and lessons
- Opportunities to grow within the fastest-growing sport in the country
- A fun, active work environment with a positive, supportive team
If you love helping people, thrive in a dynamic atmosphere, and want to be part of a movement that’s changing the game, apply today to join the Kingdom!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $15