What are the responsibilities and job description for the Team Lead position at Piccadilly Grace Cafe and Market?
FOH Café Team Lead is responsible for ensuring smooth daily operations, exceptional guest experiences, and efficient coordination between staff and management. This role combines leadership, customer service, and operational management within a café or coffee shop environment.
Key Responsibilities
1. Customer Experience
- Greet and engage customers, ensuring a warm and welcoming environment.
- Resolve customer complaints or issues promptly and professionally.
- Monitor service quality and ensure consistency in customer interactions.
2. Team Leadership
- Supervise and motivate front-of-house staff, including CAFE ASSOCIATES: baristas, servers, and cashiers.
- Train new employees on service standards, POS systems, and café procedures.
- Schedule shifts and manage daily staffing needs to maintain efficiency.
3. Operations Management
- Oversee opening and closing procedures, ensuring all checklists are completed.
- Maintain cleanliness and organization of the café, including dining and service areas.
- Monitor inventory levels for front-of-house supplies and coordinate with the kitchen or management for restocking.
4. Sales and Financial Duties
- Handle cash management, including balancing tills and preparing daily sales reports.
- Promote menu items, specials, and loyalty programs to increase sales.
- Ensure compliance with health, safety, and sanitation regulations.
Required Skills and Qualifications
Experience: 3 years in a café, restaurant, or hospitality environment, with at least 1 year in a supervisory role.
Skills: Strong communication, leadership, and problem-solving abilities.
Key Responsibilities
1. Customer Experience
- Greet and engage customers, ensuring a warm and welcoming environment.
- Resolve customer complaints or issues promptly and professionally.
- Monitor service quality and ensure consistency in customer interactions.
2. Team Leadership
- Supervise and motivate front-of-house staff, including CAFE ASSOCIATES: baristas, servers, and cashiers.
- Train new employees on service standards, POS systems, and café procedures.
- Schedule shifts and manage daily staffing needs to maintain efficiency.
3. Operations Management
- Oversee opening and closing procedures, ensuring all checklists are completed.
- Maintain cleanliness and organization of the café, including dining and service areas.
- Monitor inventory levels for front-of-house supplies and coordinate with the kitchen or management for restocking.
4. Sales and Financial Duties
- Handle cash management, including balancing tills and preparing daily sales reports.
- Promote menu items, specials, and loyalty programs to increase sales.
- Ensure compliance with health, safety, and sanitation regulations.
Required Skills and Qualifications
Experience: 3 years in a café, restaurant, or hospitality environment, with at least 1 year in a supervisory role.
Skills: Strong communication, leadership, and problem-solving abilities.
Technical: Proficiency with POS systems and basic cash handling.
Knowledge: Understanding of food safety standards and customer service best practices.
Preferred Attributes
Positive, team-oriented attitude with a hands-on leadership style.
Ability to multitask in a fast-paced environment.
Passion for coffee, food, and creating memorable guest experiences.
Typical Work Environment
Fast-paced café or coffee shop setting.
Requires standing for long periods and occasional lifting of up to 25 lbs.
Flexible scheduling, including weekends and holidays.
In summary, the Front of the House Café Team Lead acts as the bridge between management and staff, ensuring that operations run smoothly, customers are satisfied, and the café maintains its brand standards.