What are the responsibilities and job description for the Guest Service Agent position at Piaule Catskill?
Position: Guest Service Agent Exempt/Non Exempt: Non Exempt
Reports to: Guest Service Spvsr, Night Manager Compensation: $18-$20 per hour
Direct Reports: None
Location: Catskill, NY Last Date of Change: Jan 19, 2026
Position Summary:
The Guest Service Agent plays a key role in delivering exceptional hospitality at Piaule Catskill. Working closely with the Operations Supervisor and Night Manager, the Guest Service Agent ensures each guest receives a seamless, welcoming, and elevated experience throughout their stay. This position also collaborates with the Spa Coordinator by assisting with spa operations, including break coverage, spa check-ins and check-outs, and maintaining the cleanliness and presentation of spa areas.
Essential Responsibilities:
- Greet guests warmly, check them in/out, and provide an overview of Piaule’s services and facilities.
- Act as an ambassador of Piaule to ensure all guests receive unparalleled hospitality.
- Maintain effective communication with all departments of Piaule.
- Exhibit a high level of knowledge of the local area including dining, recreation and attractions.
- Exhibit comprehensive knowledge of the property, amenities and Piaule as a brand.
- Answer phone calls, and inquiries in a professional and timely manner.
- Respond to Guest Services and Spa emails in a professional and timely manner.
- Complete daily checklists
- Ensure cleanliness, organization, and presentation of the reception area and main house common spaces meet Piaule’s standards.
- Conduct routine inspections of Spa, addressing any potential safety hazards and cleanliness issues; i.e. restocking of amenities and towels (washing when necessary.)
- Ensure cleanliness and presentation of restrooms meet Piaule’s standards.
- Be accessible to guests; listen to their concerns and ideas, interpret their needs, convey understanding, resolve concerns, and pass along information to the Supervisor
- Be accommodating of a schedule that will consist of morning, afternoon, evening, weekend and/or holiday shifts.
- Perform any and all duties as required as Piaule develops and changes over time.
Required Qualifications:
- Minimum of 1-2 years’ experience in Hotels/Resorts , boutique property desired.
- Must be fluent in English with strong verbal and written skills
- Be self-motivated and have the ability to inspire and motivate others.
- Dress in uniform and maintain proper personal hygiene.
- Strong planning and organizational skills.
- Computer skills; including Google Docs and Sheets.
- Be able to lift up to 30 pounds.
- Be able to spend long periods of time standing
- Must have a driver's license and reliable transportation
Required Skills:
- Strong computer experience; including Google Docs and Sheets.
- Strong interpersonal skills; excellent verbal and written communication skills; ability to effectively work with multiple teams across the property to respond to business needs.
- Strong organizational skills.
Working Conditions:
- A Guest Service Agent is stationed at the entrance of the Main House at a seated front desk, but will need to stand frequently, and move around the Main House and property to complete all given tasks.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
Shift:
- 8 hour shift
- Evening shift
Work Location: In person
Salary : $18 - $20