Club Manager-Physiq Fitness

Position Title:  Club Manager for our Physiq Fitness Albany location.  

Reports To: Area Director

Supervises: Department Heads, Supervisors, and Frontline Staff

Work Schedule: Average 40 hours per week

Bilingual preferred 

Job Summary:

Do you have a natural ability to take charge and lead a team with ease? We need you, a self-assured, motivated club manager, to stimulate sales growth and build strong relationships with clients and your team members.

The right person for this position will help gain and retain members by creating an experience that helps people get the most out of their time at Physiq and to inspire them to become their best. They will work and oversee multiple departments ensuring a clean and efficient environment and must always demonstrate integrity, have an extraordinary commitment to helping people, and ensure that staff and member experience and culture are of utmost importance. 

As a Club Manager, you will have the rewarding opportunity to bring your unique ideas and solutions to the table and make big changes to the way we operate. We have been waiting for someone with your vision and expertise to take us to the next level, and we look forward to interviewing you.

General Accountabilities

• Member/ Guest Relations
  • Developing relationships with each person and helping them reach their goals and achieve results. 
  • Provide excellent customer experience to each member and guest by managing by walking around. 
  • Creating an atmosphere of Continuous Improvement not only for the members but staff as well.
  • Respond to customers and staff promptly 
• Coaching of Staff
  • Creating an environment of teamwork by working alongside the staff and inspecting what’s expected.
    create a learning and challenging environment that develops leaders. 
  • Review performance reports of frontline staff 
  • Sharing knowledge and experience with all supervisors, and frontline staff. 
  • Using creativity and innovation to update and upgrade current practices. 
  • Create an environment for staff to use their ideas to improve the systems we currently run. Use rifle shots to try these ideas. 
  • Recognize staff for exceptional performance.
  • Contribute to the direct reports evaluations.
• Facilities
  • Having an uncommon commitment to our physical environment. 
  • Meet weekly with the maintenance team to discuss what needs attention. 
  • Follow up through the week to assure the tasks were completed. 
  • Teaching and coaching supervisors and frontline staff to use and follow checklists and current practices in all areas of the facility. 
  • Evaluate each area in the facility and check for opportunities for improvement. 
• Strategic planning for the facility 
  • Create the strategic plan for the club to hit monthly and yearly goals and targets
  • Review the strengths, weaknesses, opportunities, and threats we currently have. 
  • Use this data to improve offerings and programs. 
  • Develop each area of planning. 
  • Implement the plan, evaluate for future improvements.
• Financial 
  • Review daily the hours budgeted and hours actually used. 
  • Make adjustments with hours if necessary according to traffic using the 
  • Meet or be under the budget set for each department. 

Other Responsibilities: 

• Attend all management team meetings 
• Attend all Supervisor meetings
• Attend all budget meetings. 
• Order name tags for all staff. 
• Ensure clubs meet cleaning expectations
• Integrate with all other departments at a high level. 
• Handle every interaction with co-workers with respect and confidentiality. 
• Praise publicly, reprimand privately. 
• Hiring, training, and evaluating personnel in all departments, promoting or firing workers when appropriate, and doing regular performance reviews.
• Assign employees to specific duties and tasks.
• Enforce safety, health, and security rules.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Canceling, freezing, and downgrading accounts
• Account collections on daily delinquents and return for collections. 
• Assists in solving store problems that affect store service and efficiency.
• Performs daily club walks to ensure the club is up to corporate standards. 
• Works with the Lead Instructor the Fitness Manager on class schedules for Team Training and Group Fitness

Experience/ education/ certifications 

• Communication skills must be excellent. 
• CPR/AED certified. 

Job Qualifications

• Education: Bachelors degree or at least 2 years of experience as manager preferred. 
• Experience: At least 1 year of experience as manager or leadership position in retail.

Physical Demands

• Occasionally required to sit 
• Occasionally required to walk
• Occasionally required to lift heavy weights (50 pounds or greater)