What are the responsibilities and job description for the Self-Pay Patient Account Representative position at Physicians' Primary Care of Southwest Florida?
Physicians’ Primary Care of Southwest Florida is a premier physician-owned and managed primary care practice with locations in Cape Coral, Fort Myers, and Lehigh Acres. We are currently seeking a Self-Pay Patient Account Representative to join our Administration team in Fort Myers.
Sample Of Duties
Physicians Primary Care of SWFL participates in E-Verify. Go to https://www.ppcswfl.com/wp-content/uploads/2023/06/E-Verify_Participation_Poster_Eng_Es-06.22.23.pdf for more information.
Sample Of Duties
- Provides excellent customer service to both our internal and external customers.
- Handles calls and correspondence from patients and insurance companies as they relate to self-pay accounts. Provides prompt resolution to questions or concerns.
- Identifies on a daily basis all delinquent accounts and pursue accounts as described in written policies and procedures.
- Makes recommendations concerning patient accounts to be written off or turned over for collection.
- Monitors work status and maintains productivity within MGMA standards for Patient Account Representatives.
- Maintains the strictest confidentiality and adheres to all HIPAA guidelines and regulations.
- Two years of experience working in a high volume medical office environment
- Great attention to detail and data entry accuracy
- Ability to handle all interactions in a professional, friendly and enthusiastic manner
- Excellent and professional customer service skills
- Knowledge of methods and procedures of health data systems
- Over 30 years of serving our Southwest Florida community
- Award-winning physicians
- Ability to advance and grow within our organization
- Health, dental, vision, disability and life insurances
- 401(k) with company match
- Free financial advising
- Paid Time Off (PTO)
- Paid holidays
- Reimbursement for position required certifications and/or license
- Employee Assistance Program (EAP)
- Employee Resource Assistance Program (ERAP)
- Discounted legal and document services
- Employee appreciation events and gifts
Physicians Primary Care of SWFL participates in E-Verify. Go to https://www.ppcswfl.com/wp-content/uploads/2023/06/E-Verify_Participation_Poster_Eng_Es-06.22.23.pdf for more information.