What are the responsibilities and job description for the Operations Analyst position at Physicians Mutual?
Physicians Mutual is seeking an Operations Analyst to support our enterprise batch processing and mainframe operations environment. This role is ideal for someone who enjoys troubleshooting, system monitoring, technical operations, and working behind the scenes to keep critical business systems running smoothly.
You’ll help manage batch operations, support test cycles for development teams, monitor enterprise systems, and assist with scheduling tools that keep business processes moving. This is a great opportunity for candidates with experience in mainframe operations, scheduling systems, or IT support, as well as candidates eager to grow their technical skills in a collaborative environment.
This is an opportunity to train alongside experienced team members and develop into a key contributor on the Operations team.
Responsibilities
- Monitor and support mainframe and distributed systems operations
- Manage and troubleshoot batch processing cycles and production jobs
- Identify and resolve job failures (abends), system slowdowns, or operational issues
- Support developers during test cycles and production deployments
- Work with scheduling tools such as CA7 and Cybermation
- Monitor FTP processes and ensure secure transmission of sensitive data
- Coordinate with internal teams and vendors to resolve hardware, software, or network issues
- Assist with Help Desk overflow and provide excellent customer support
- Maintain operational documentation, logs, and communication updates
- Support scheduling coverage when needed
Qualifications
Required:
- 1 years of IT, operations, technical support, or related experience (5 years preferred)
- Strong problem-solving and analytical skills
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication and customer service skills
- An understanding of IT systems and infrastructure
Preferred:
- Experience in mainframe or batch operations environments
- Familiarity with:
- JCL
- CA7
- Cybermation (CPE)
- TSO/Mainframe systems
- Experience supporting production or test environments
- Exposure to FTP processes and system monitoring tools
- Relevant certifications are a plus, though not required
About Us
Health. Life. Retirement. The Physicians Mutual family empowers people from all walks of life to enjoy the financial security they deserve. That’s what Insurance for all of us® is about.
The Physicians Mutual family includes Physicians Mutual Insurance Company, Physicians Life Insurance Company and Physicians Select Insurance Company. Physicians Mutual offers reliable dental and supplemental health insurance, and pet insurance. Physicians Life provides important life insurance, Medicare Supplement insurance and coverage for funeral pre-planning. Physicians Select Insurance Company additionally offers exclusive Medicare Supplement insurance.
Since our start in 1902, our dedication to delivering on our promise has helped make us one of the nation’s leading health and life insurance providers. In fact, we are rated in the top 1% of insurance companies. We consistently maintain some of the highest financial strength ratings in the nation from independent insurance analysts, including A.M. Best Company and Weiss Ratings, ensuring we’ll be there for our policyowners and our employees far into the future.
But the achievement we’re most proud of? We have a 95% customer satisfaction rating — a true sign of a company dedicated to embodying its vision.