What are the responsibilities and job description for the Customer Service & Collections Representative position at Physicians Independent Management Services, Inc.?
Description
Physicians Independent Management Services, Inc. (PIMS) is currently looking to hire a bilingual (English-Spanish) Customer Service & Collections Specialist. The primary job function is to make outbound and receive inbound calls for the purpose of collecting open medical balances.
Functions include: Taking inbound calls from patients to discuss their account balance, processing payments, offering discounts/settlements as necessary, or setting up payment plans. Duties may also include updating and rebilling insurance claims or referring accounts to appropriate internal departments.
The preferred applicant will have at least 2 years of experience collecting in a call center or healthcare environment dealing specifically with patient/consumer collections. Medical and remittance/ EOB terminology and familiarity are a plus. Excellent attendance is a requirement for this position.
An excellent benefits package is offered, including a NO-COST-TO-YOU MEDICAL PLAN, dental, vision, 401k & long and short-term disability plans are also available. Generous holiday and Paid Time Off (PTO) provided in your first year. Great, casual dress work environment with many tenured employees. M-F 8am-5pm. Applicants offered a position must take a drug test and submit to a background screening.
Requirements
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIREMENTS
• Bilingual (English and Spanish speaking is required)
• Knowledge of Business Office Procedures.
• Strong computer skills.
• Comprehension of EOBs and standard medical documentation.
• Great phone manners and emotional intelligence skills.
• Ability to work both independently and as a team member.
1-year call center or collections experience required, 2 years preferred.