Supportive Housing Program Manager

Position Summary

The Supportive Housing Program Manager is responsible for overseeing all operations, programming, and staff within the sober living home. This position manages a team of residential staff, drives program development, ensures compliance with legal and organizational standards, and executes strategic decisions to maintain a high-quality, recovery-focused environment. The Program Manager holds hiring and disciplinary authority for residential staff, manages budgets, and sets policies to advance organizational goals.

Essential Duties and Responsibilities

Staff Management and Leadership

• Directly supervise, schedule, and evaluate at least two full-time residential employees, providing coaching, training, and performance feedback.
• Conduct interviews and make hiring, promotion, and disciplinary decisions for residential staff.
• Lead regular staff meetings and ensure proper implementation of organizational standards and practices.
• Develop, implement, and update staff training programs and performance metrics.

Program Operations and Development

• Design and implement new programming and recovery initiatives for residents; assess effectiveness and make strategic improvements.
• Oversee compliance with organizational guidelines and state/federal regulations, developing policies as needed.
• Develop and administer the household operating budget, monitor expenses, and approve purchases for supplies and maintenance.
• Establish and maintain partnerships with community organizations and service providers to enhance program offerings.

Resident Services Oversight

• Oversee resident services and ensure all operations are aligned with best practices in recovery and supportive housing.
• Respond to significant resident issues, crises, and policy violations; delegate routine supervision to staff.
• Collect and analyze program data to drive continuous improvement.

Communication and Reporting

• Serve as primary liaison to the Executive Director and organizational leadership, providing regular updates, analysis, and recommendations.
• Prepare and present program performance reports, budgets, and improvement plans.

Qualifications

• Bachelor’s degree (required); advanced degree in social services, human services, psychology, or related field (preferred).
• At least two years in a supervisory role, ideally within recovery housing or behavioral health.
• Demonstrated experience in staff management, organizational leadership, and budget administration.
• Excellent judgment, organizational, and communication skills.

Work Schedule

• Full-time, salaried. Position may require periodic evening or weekend work for emergencies, oversight, or program events.
• On-call responsibilities for high-level emergencies only.

Reports To

• Executive Director

Work Environment

• Professional, administrative, and residential settings; some local travel for meetings or community relations required.