Care Plan Coordinator

Position Summary

Family Physicians of Spartanburg is seeking an organized, detail-oriented, and patient-focused Care Plan Coordinator to support our Care Coordination team in providing Chronic Care Management (CCM) services to Medicare patients.

This full-time, in-person position is responsible for managing an assigned patient caseload, reviewing prepared care plan information, discussing care plans with patients, documenting feedback, coordinating follow-up, and preparing approved care plans for distribution. Previous healthcare, medical office, wellness, or patient outreach experience is preferred. A Certified Medical Assistant (CMA) or other clinical certification is not required.

Responsibilities

• Manage an assigned caseload of Medicare patients associated with a designated provider.
• Review care plan notes and supporting information prepared by the Care Coordination Manager before contacting patients.
• Call patients to review their care plans, explain information in clear, patient-friendly language, and encourage questions.
• Accurately document patient feedback, requested corrections, questions, and follow-up needs in the electronic medical record.
• Identify discrepancies, medication concerns, or clinical questions and refer them to the Care Coordination Manager or appropriate clinical staff.
• Coordinate care plan revisions, track completion, and prepare approved care plans for mailing or electronic delivery.
• Communicate general health and wellness information using approved care plan recommendations and educational materials.
• Assist patients with routine questions about the CCM program and follow established workflows for outreach, documentation, and follow-up.
• Use Google Drive, Google Docs, Google Sheets, and electronic medical record systems to maintain organized records and track progress.
• Maintain patient confidentiality and comply with HIPAA requirements and practice policies.

Qualifications

• High school diploma or GED required.
• Previous experience in healthcare, a medical office, wellness, patient outreach, or a related field preferred.
• Basic familiarity with medical terminology and common chronic conditions.
• Basic understanding of physical activity, nutrition, and general healthy lifestyle recommendations.
• Strong written and verbal communication skills, including the ability to communicate clearly and compassionately with patients over the phone.
• Excellent organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines.
• Computer proficiency, including familiarity with Google Drive and similar office software, or the ability to learn new systems.
• Professional judgment and the ability to recognize the limits of one’s knowledge, ask questions when uncertain, and refer clinical questions appropriately.
• Ability to follow established procedures, maintain accurate documentation, and handle sensitive information confidentially.
• Experience with Medicare patients, Chronic Care Management, care coordination, or eClinicalWorks is a plus.
• Ability to communicate in more than one language, particularly Spanish, Ukrainian, or Russian, is a plus.

Clinical certification is not required. Coordinators are expected to use approved information and educational materials, avoid providing unverified information or making independent clinical decisions, and seek guidance from the Care Coordination Manager or the patient’s provider when questions require clinical interpretation.

Work Environment

This is an in-person, primarily desk-based position in an outpatient medical practice. Daily responsibilities include telephone communication with patients, electronic medical record documentation, care plan tracking, and collaboration with the Care Coordination Manager and clinical team.

Position Details

• Employment Type: Full-time
• Schedule: Monday–Friday
• Work Arrangement: In-person
• Location: Spartanburg, SC
• Compensation: To be determined

Pay: $20.00 - $22.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $22