Bilingual Account Representative

Job Title: Bilingual Account Representative

Department: Eligibility

Reports To: Office Manager

Work Schedule: Work schedule: Monday - Friday 8:00am – 4:30pm

Job Overview

PATHS, LLC is hiring a Bilingual Account Representative to support patients in navigating medical billing, insurance benefits, and Medicaid eligibility within hospital and healthcare facility settings. This role is ideal for candidates with experience in healthcare administration, patient advocacy, insurance billing, or social services who are fluent in English and Spanish.

About PATHS, LLC

Physician and Tactical Healthcare Services (PATHS), LLC is committed to provide the best possible environment for maximum development and goal achievement for all employees. Our practice is to treat each employee as an individual. We seek to develop a spirit of teamwork; individuals working together to attain a common goal. In order to maintain an atmosphere where these goals can be accomplished, PATHS provides a comfortable and progressive workplace. We take into account individual circumstances and the individual employee.

Founded in 2000, PATHS offers a broad range of account receivable management, patient advocacy, and consultation services to assist the needs of our healthcare clients. Our 4 offices in PA, NJ, and DE are home to 450 employees and that serve over 100 clients. Our team has built flourishing long-term partnerships with clients and staff by cultivating a great experience.

Key Responsibilities

• Assist patients with Medicaid and medical assistance applications
• Provide financial counseling related to medical bills and insurance coverage
• Educate patients on insurance benefits, payment options, and available financial resources
• Communicate with patients, social workers, physicians, nursing staff, and insurance companies
• Maintain accurate documentation in compliance with healthcare regulations
• Travel to client healthcare facilities as required (mileage reimbursed)
• Perform additional administrative and patient support duties as assigned

Required Qualifications

• Bilingual: English and Spanish (required)
• High School Diploma or GED (required)
• Valid driver’s license, reliable transportation, and auto insurance
• Comfortable working in a hospital or clinical healthcare environment
• Strong verbal and written communication skills
• Detail-oriented, organized, dependable, and patient-focused
• Proficient with Microsoft Outlook, Word, and Excel

Preferred Experience

• Healthcare facility experience
• Insurance billing or revenue cycle management
• Medicaid eligibility or public assistance programs
• Patient advocacy or social work background

Pre-Employment Requirements

• Offers of employment are contingent upon successful completion of applicable screenings consistent with federal, state, and local laws.
• Screenings may include: criminal background check, drug screen, physical exam, PPD screening, and verification of immunization records (role-specific).
• Employment eligibility will be verified through I-9/E-Verify.
• Because PATHS operates in the healthcare industry, certain screenings (e.g., OIG/GSA exclusion checks, state Medicaid exclusion lists) may be conducted on a recurring basis as required by federal and state law, client contracts, and hospital compliance programs.

Physical & Environmental Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Frequent movement in hospital or office settings, including walking between patient rooms and departments.
• Occasional lifting of up to 15 pounds.
• Must have reliable transportation and valid driver’s license for travel to client sites as required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation & Benefits

• Compensation: $17 – $20/hour (actual range provided in postings as required by applicable state pay transparency laws).

EEO & Compliance Statement

• PATHS is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, or any other status protected by applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.