What are the responsibilities and job description for the Patient Services Coordinator/Customer Service Coordinator position at Physical Therapy & Sports Medicine Centers?
Join Our Team as a Patient Services Coordinator in Westbrook, CT!
Are you a motivated, people-oriented individual with a passion for helping others? PTSMC is currently seeking a Part-Time or Full-Time Patient Services Coordinator (PSC) to join our Westbrook clinic. This front desk role is a key position within our team, serving as both the first and last point of contact for patients and visitors.
About the Role
Patient Services Coordinators play a vital role in delivering exceptional customer service and ensuring the smooth operation of front desk and administrative functions. We're looking for someone who brings a friendly and professional demeanor, excellent communication skills, and a commitment to creating positive experiences for every patient.
Key Responsibilities:
- Deliver outstanding customer service in a welcoming and professional manner
- Greet patients and visitors as they arrive
- Answer and route incoming calls appropriately
- Assist patients with completing intake and insurance forms
- Accurately input patient data into the electronic medical record system
- Schedule and confirm appointments
- Process and collect patient payments
Schedule:
To be determined based on candidate availability. Clinic hours are Monday through Friday, 7:00 AM – 7:00 PM. Ideal candidates will have availability within these hours.
Why Join PTSMC?
PTSMC is a physical therapist-owned, outpatient practice consistently recognized as one of Connecticut’s "Top Workplaces" for 14 years running, and as a Top Workplace USA for the past 5 years.
Our Mission:
To improve the quality of people’s lives by providing:
- Unmatched experiences
- Clinical excellence
- Lifelong relationships
Who We Are:
With 37 locations across Connecticut, PTSMC is the largest private-practice physical therapy provider in the state, serving over 35,000 patients annually. Since opening our first clinic in Waterbury in 2000, we’ve grown through a unique partnership model that empowers physical therapists to become clinic owners and leaders.
Our Reputation:
PTSMC has built a strong reputation for excellence in care, with a patient-centered approach focused on helping individuals return to work, sports, and the activities they love following injury, pain, or surgery.
Our Culture – PT for Life:
Our ‘PT for Life’ culture represents our commitment to treating everyone—patients, coworkers, and partners—with compassion, respect, and professionalism. Our work environment is supportive and growth-oriented, as reflected in our “Top Workplace” and “World Class” Net Promoter Score distinctions, as well as our consistent 5-star Google ratings.
Learn more about us:
🌐 www.ptsmc.com
📱 Follow us on Facebook, Instagram, and LinkedIn
Come be a part of something bigger—where clinical excellence meets lifelong relationships!
Salary : $20 - $21