What are the responsibilities and job description for the Referral Coordinator position at Physical Therapy By Phoenix?
About Our Organization
PT by Phoenix is a locally owned outpatient physical therapy company. We focus on giving high-quality, one-on-one care to our patients. Our clinics are run by experienced clinicians, and we value teamwork, strong communication, and great patient relationships. We have well-supported clinics throughout the Wichita area.
Job Summary
We are looking for a detail-oriented and organized Referral Coordinator to help manage patient referrals. In this role, you will work with patients and providers to help ensure referrals are processed accurately and efficiently. Your work helps patients access care in a timely manner and supports a positive healthcare experience.
Education and Experience
High school diploma or equivalent required.
Previous experience in a health care, scheduling, referral, or administrative role preferred.
Skills
Good communication and customer service skills
Strong attention to detail and accuracy
Basic reading, writing, and computer skills
Ability to organize and prioritize multiple tasks
Basic knowledge of medical terminology
Ability to work independently and as part of a team
Problem-solving and critical-thinking skills
Ability to maintain confidentiality
Work Context
Communication: You will communicate regularly with patients, healthcare providers, and clinic staff regarding referrals, scheduling, and patient care needs
Role Relationships: You will work closely with service coordinators, billers, clinicians, and clinic leadership. Most communication occurs by phone, email, or within the electronic medical record system.
Responsibility for Others: You help support patient care by ensuring referrals are processed accurately and efficiently. You do not supervise staff.
Conflictual Contact: Low to moderate. You may occasionally work with frustrated patients when addressing referral delays or denials
Work Setting: Office-based healthcare environment with frequent computer and phone use.
Work Setting: Office-based healthcare environment with frequent computer and phone use.
Environmental Conditions: Standard indoor environment with climate control.
Job Hazards: Low physical risk. Work primarily involves office and computer-based tasks.
Body Positioning: Primarily seated with occasional standing and walking.
Work Attire: Business-casual or professional athleisure appropriate for a healthcare setting.
Impact of Decisions: Accurate referral processing and documentation help ensure timely patient care. Errors may result in delays.
Routine versus Challenging Work: Most tasks follow established processes, though you may need to resolve referral discrepancies.
Pace and Scheduling: The pace is steady and deadline-driven, with multiple referrals and requests requiring attention throughout the day. Strong organization and follow-up skills are important.
Primary Job Duties
Receive, review, and process patient referrals.
Coordinate with providers and patients regarding referrals and approvals.
Maintain accurate referral documentation within the electronic medical record system.
Communicate referral status updates to patients and providers.
Follow up on pending referrals.
Assist in resolving referral-related issues or discrepancies.
Schedule patient appointments as needed.
Collaborate with clinical and administrative staff to improve referral workflows and patient experience.
Tools and Technology
EMR system
Microsoft Windows
Microsoft Office (Teams, SharePoint, Outlook, Word, Excel)
Phone system
Printer, scanner, and fax machine
PT by Phoenix is a locally owned outpatient physical therapy company. We focus on giving high-quality, one-on-one care to our patients. Our clinics are run by experienced clinicians, and we value teamwork, strong communication, and great patient relationships. We have well-supported clinics throughout the Wichita area.
Job Summary
We are looking for a detail-oriented and organized Referral Coordinator to help manage patient referrals. In this role, you will work with patients and providers to help ensure referrals are processed accurately and efficiently. Your work helps patients access care in a timely manner and supports a positive healthcare experience.
Education and Experience
High school diploma or equivalent required.
Previous experience in a health care, scheduling, referral, or administrative role preferred.
Skills
Good communication and customer service skills
Strong attention to detail and accuracy
Basic reading, writing, and computer skills
Ability to organize and prioritize multiple tasks
Basic knowledge of medical terminology
Ability to work independently and as part of a team
Problem-solving and critical-thinking skills
Ability to maintain confidentiality
Work Context
Communication: You will communicate regularly with patients, healthcare providers, and clinic staff regarding referrals, scheduling, and patient care needs
Role Relationships: You will work closely with service coordinators, billers, clinicians, and clinic leadership. Most communication occurs by phone, email, or within the electronic medical record system.
Responsibility for Others: You help support patient care by ensuring referrals are processed accurately and efficiently. You do not supervise staff.
Conflictual Contact: Low to moderate. You may occasionally work with frustrated patients when addressing referral delays or denials
Work Setting: Office-based healthcare environment with frequent computer and phone use.
Work Setting: Office-based healthcare environment with frequent computer and phone use.
Environmental Conditions: Standard indoor environment with climate control.
Job Hazards: Low physical risk. Work primarily involves office and computer-based tasks.
Body Positioning: Primarily seated with occasional standing and walking.
Work Attire: Business-casual or professional athleisure appropriate for a healthcare setting.
Impact of Decisions: Accurate referral processing and documentation help ensure timely patient care. Errors may result in delays.
Routine versus Challenging Work: Most tasks follow established processes, though you may need to resolve referral discrepancies.
Pace and Scheduling: The pace is steady and deadline-driven, with multiple referrals and requests requiring attention throughout the day. Strong organization and follow-up skills are important.
Primary Job Duties
Receive, review, and process patient referrals.
Coordinate with providers and patients regarding referrals and approvals.
Maintain accurate referral documentation within the electronic medical record system.
Communicate referral status updates to patients and providers.
Follow up on pending referrals.
Assist in resolving referral-related issues or discrepancies.
Schedule patient appointments as needed.
Collaborate with clinical and administrative staff to improve referral workflows and patient experience.
Tools and Technology
EMR system
Microsoft Windows
Microsoft Office (Teams, SharePoint, Outlook, Word, Excel)
Phone system
Printer, scanner, and fax machine
Salary : $15 - $18