Senior Billing Support Associate

Overview

Physical Therapy Billing Services is seeking an experienced medical billing professional to join our Billing Operations team. This role is suited for someone who can independently manage billing tasks, investigate payment issues, and follow claims through resolution.

You will bring practical medical billing or revenue cycle management experience and help maintain accurate accounts, timely follow-up, and consistent billing operations. Physical therapy billing experience is preferred.

This is a back-office administrative position at our Clare office, supporting medical practices rather than working directly in a doctor’s office.

Your Responsibilities

• Manage assigned medical billing accounts from claim submission through payment follow-up.
• Review claims for accuracy and resolve errors or missing information.
• Investigate denied, rejected, or underpaid claims and complete corrections or appeals.
• Follow up with insurance companies and patients on outstanding balances.
• Review accounts receivable and prioritize unresolved claims and overdue accounts.
• Accurately post and reconcile payments, adjustments, and account balances.
• Communicate with medical office staff to resolve documentation and billing questions.
• Maintain clear records of account activity and follow-up actions.
• Identify recurring billing issues and recommend practical improvements.
• Follow applicable billing requirements and protect confidential patient information.

What You Bring

• 5 years of hands-on medical billing or revenue cycle management experience.
• Experience with insurance claims, denial resolution, payment posting, and accounts receivable follow-up.
• The ability to investigate billing problems and manage routine work independently.
• Familiarity with medical billing terminology, coding, and insurance requirements.
• Strong attention to detail, organization, and follow-through.
• Clear, professional communication with insurance providers, patients, and medical office staff.
• Proficiency with billing software or electronic health record systems.
• The ability to work full-time, in person at our Clare, MI office.

Preferred Experience

• Physical therapy or outpatient rehabilitation billing.
• Working with multiple insurance payers and payer-specific requirements.
• Supporting colleagues with billing questions or sharing effective work practices.

Benefits

• Health, dental, and vision insurance
• Life insurance
• Paid time off
• 401(k)
• Career development opportunities

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you located within commuting distance of Clare, MI?
• How many years of medical billing or revenue cycle management experience do you have?
• Do you have physical therapy or outpatient rehabilitation billing experience?

• Is the 16.00–18.00 hourly range aligned with your expectations?

Work Location: In person

Salary : $16 - $18