What are the responsibilities and job description for the Customer Service & Social Media Coordinator position at Phresh Prints Ink?
Phresh Prints Ink is one of Philadelphia's go-to custom apparel and uniform shops — screen printing, embroidery, DTG/DTF, and team uniforms for schools, sports programs, and businesses across the city. We're growing, and we're looking for a Customer Service & Social Media Coordinator to keep our customers happy and our brand loud online.
This is a full-time, onsite role for someone who's computer-savvy, learns fast, brings good energy every day, and gets things done without being chased.
What you'll do:
- Answer customer emails, calls, and DMs — quick, warm, and professional
- Take orders, follow up on quotes, and keep customers updated through production
- Run our social media: create posts, reels, and stories that show off our work
- Help with marketing — promotions, email blasts, and keeping our webstores fresh
- Keep our order system organized so nothing slips through the cracks
You're a great fit if you:
- Are comfortable learning new software fast (we'll train you on our systems)
- Write clearly and sound friendly in writing
- Have an eye for social content and enjoy being creative
- Stay organized and follow through
- Bring positive, productive energy to a fast-paced shop
Details: Full-time, onsite in Philadelphia (Fox St / East Falls area). Pay $18–$22/hr depending on experience.
Pay: $18.00 - $22.00 per hour
Work Location: In person
Salary : $18 - $22