What are the responsibilities and job description for the Front Office Representative I - Family Medicine position at PHP?
PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Hospital - Whittier, PIH Health Hospital - Downey and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, women’s health, urgent care and emergency services. The organization is recognized by Watson Health as one of the nation’s Top Hospitals, and College of Healthcare Information Management Executives (CHIME) as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. PIH Health is certified as a Great Place to Work TM. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.
The Front Office Representative I works under general supervision to perform various front office duties in the medical office setting to ensure efficient operations and patient satisfaction; works closely with Office Manager to trouble-shoot and resolve problems and maintains positive relationships with patients, family members, visitors, and fellow employees.
Required Skills
- Knowledge of computer keyboard and 10 key touch, ability to type at least 40 words per minute
- Knowledge of computer practice management systems and other computerized systems (Microsoft Office programs, electronic health record systems)
- Demonstrates good telephone management skills
- Knowledge of ICD-9 CM and CPT coding systems
- Good organizational skills
- Ability to identify and solve problems
- Demonstrates good communication skills, bilingual in Korean or Spanish helpful
Required Experience
- Formal training will be indicated by a high school diploma or G.E.D.
- Must have a minimum of one (1) year experience performing front office duties in the medical office setting which includes telephone management and charge entry experience.
- Knowledge of ICD-9 CM and CPT coding systems; computer data entry skills; ability to maintain composure when confronted with fast-paced situations.
Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package. We are an equal opportunity employer and seek diversity in our workforce. EOE M/F/D/V