Technical Lead – Application Support & Maintenance (eCommerce)

Job Title : Technical Lead – Application Support & Maintenance (eCommerce)

Location : Orlando, FL(Onsite)

We are looking for a hands-on Technical Lead to lead the Application Support and Maintenance function for a large-scale eCommerce platform. The ideal candidate will have strong experience in Production Support, Incident Management, Java/Spring Boot applications, CommerceTools, and Azure Cloud

.
This role is responsible for ensuring application stability, driving incident resolution, leading root cause analysis, managing support teams, and implementing automation initiatives to improve operational efficienc

y.
Key Responsibilit

iesLead Production Support and Application Maintenance activities for eCommerce applicatio

ns.Act as the primary technical escalation point for critical production inciden

ts.Drive Incident, Problem, and Change Management process

es.Conduct Root Cause Analysis (RCA) and implement preventive solutio

ns.Monitor application health, performance, and availabili

ty.Collaborate with development, infrastructure, and business teams to ensure operational excellen

ce.Lead support teams and drive continuous service improvemen

ts.Support production releases and ensure operational readine

ss.Identify opportunities to automate repetitive support and operational tas

ks.Leverage AI-powered tools and automation solutions to improve incident analysis, troubleshooting, knowledge management, and operational efficien

cy.Drive adoption of AI-assisted workflows for faster issue resolution, proactive monitoring, and support productivity improvemen

ts.
Required Sk

ills8 years of experience in Application Support and Maintena

nce.Strong hands-on experience w

ith:

JavaSpring

BootREST

APIsMicroserv

icesExperience supporting CommerceTools-based eCommerce platfo

rms.Strong knowledge of Azure Cloud services and application host

ing.Experience

in:Production Sup

portIncident & Problem Manage

mentRoot Cause Analysis (

RCA)Performance Troubleshoo

tingProduction Deploym

entsKnowledge of WebLogic JMS, messaging systems, or event-driven architectures (Kafka, Azure Event Hub, RabbitMQ, et

c.).Familiarity with monitoring and observability tools such as Splunk, Dynatrace, Grafana, App Insights, or simi

lar.Experience leading onsite/offshore support te

ams.
Good to

HaveKnowledge of React.js and modern frontend application architect

ures.Experience with Contentstack CMS and headless content management platf

orms.Retail/eCommerce domain experi

ence.Exposure to AI, AIOps, and support automation platf

orms.Understanding of ITIL processes and service manage

ment.Azure and/or CommerceTools certificat

ions.
What We're Looki

ng ForA proactive Technical Lead with strong operational ownership who can ensure production stability, lead support teams, resolve complex issues, and drive automation, AI-led operational improvements, and continuous service excellence across a modern eCommerce platform. The candidate should be comfortable working across both backend and integrated eCommerce ecosystems, with exposure to modern frontend and content management platforms being an added adva