What are the responsibilities and job description for the System Analyst position at Photon?
Job Summary:
We are looking for a highly skilled System Analyst to support a large-scale digital platform modernization and integration transformation program within the QSR and e-commerce ecosystem.
The role focuses on loyalty platforms, customer identity, digital commerce workflows, and API-based orchestration architectures.
The SA will work closely with product owners, architects, engineering, QA, and business stakeholders to define business requirements, translate them into detailed functional and technical specifications, and ensure seamless delivery of customer-centric digital journeys.
Strong experience in e-commerce and mobile applications, QSR operations, and API-driven ecosystems is essential.
Qualifications:
- 6-8 years of experience as a Business Systems Analyst in digital commerce, loyalty platforms, or large-scale enterprise systems.
- Strong experience in e-commerce platforms, loyalty programs, and customer engagement ecosystems.
- Hands-on experience with mobile development projects is strongly preferred.
- Solid understanding of QSR workflows, shop management, menu management, order management, checkout, payment, promotions, and customer engagement funnels.
- Strong understanding of microservices, APIs, event-driven architectures, and cloud-native systems.
- Proven ability to write high-quality user stories and functional specifications.
- Experience working in Agile/Scrum environments.
- Strong stakeholder communication, documentation, and facilitation skills.
Nice to Have:
- Experience in AWS-based cloud platforms.
- Exposure to identity platforms, SSO, authentication, and authorization workflows.
- Experience working on integration modernization or API orchestration programs.
- CBAP, CCBA, Agile BA, or Product Owner certifications.