What are the responsibilities and job description for the Device Repair & Customer Service Technician position at PhoneAxiom Express Device Repair?
Device Repair & Customer Service Technician
PhoneAxiom Express Device Repair is hiring a dependable, customer-focused team member for a full-time position at our Lynchburg store. This combined role includes hands-on device repair and front-counter customer service, making it a great fit for someone who enjoys both technology and working with people.
What You’ll Do
- Welcome customers, listen to their concerns, and check devices in for service
- Diagnose hardware and software issues on phones, tablets, computers, and other consumer electronics
- Complete common repairs, including screens, batteries, charging ports, cameras, speakers, and related components
- Test devices before and after repair to ensure quality, functionality, and reliability
- Clearly explain repair options, pricing, and expected turnaround times
- Keep customers informed about the status of their repairs in person, by phone, and through messages
- Assist with accessory sales, device sales, and protection options
- Create accurate repair tickets and maintain organized customer notes, parts usage, and inventory records
- Keep the front counter and repair workspace clean, organized, and professional
- Work with the team to meet quality, turnaround-time, sales, and customer-satisfaction goals
What We’re Looking For
- A friendly, patient, and professional customer-service style
- Strong mechanical aptitude, attention to detail, and problem-solving ability
- Comfort working with small components, tools, and electronic devices
- Clear verbal and written communication skills
- Dependability and the ability to manage multiple customers and repairs in a fast-paced environment
- Willingness to learn new devices, repair techniques, and software
- Previous device-repair, electronics, retail, sales, or customer-service experience is preferred
- Valid driver’s license
Why Join PhoneAxiom?
- Full-time, in-person position
- $14–$16 per hour, based on experience
- On-the-job training and opportunities to grow your technical and customer-service skills
- Bonus, commission, and tip opportunities
- 401(k) with company matching
- Employee discounts
- Casual, modern work environment
- A locally owned team where your work makes a visible difference for customers
Schedule
Full-time day and evening shifts with rotating weekend availability.
If you are technically minded, take pride in quality work, and enjoy creating a great customer experience, we would like to hear from you. Apply today and tell us about your repair, electronics, retail, sales, or customer-service experience.
Job Type: Full-time
Work Location: In person
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $14 - $16