What are the responsibilities and job description for the Guest Services Attendant position at Phoenixville Hospital - Tower Health?
Job Summary
Work Schedule: Monday - Friday, 6:30am – 3:00pm, Holiday Rotation will be required. Weekends per dept need.
The Guest Services Attendant (GSA) is responsible for providing exceptional customer service to all visitors and others entering the hospital. This role includes greeting, registering, and directing visitors and others, providing visitors passes and other forms of identification, ensuring compliance with hospital policies, enforcing visitation restrictions and requirements, and maintaining a secure and welcoming environment for patients, families, and staff.
Benefits
Qualifications
Education Requirements
Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.
Work Schedule: Monday - Friday, 6:30am – 3:00pm, Holiday Rotation will be required. Weekends per dept need.
The Guest Services Attendant (GSA) is responsible for providing exceptional customer service to all visitors and others entering the hospital. This role includes greeting, registering, and directing visitors and others, providing visitors passes and other forms of identification, ensuring compliance with hospital policies, enforcing visitation restrictions and requirements, and maintaining a secure and welcoming environment for patients, families, and staff.
Benefits
- Generous time off, tuition assistance, and comprehensive benefits
- Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
- Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!
Qualifications
Education Requirements
- Completes and maintains all competencies and trainings as required for role.
- High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
- Relevant Experience
- BLS Certification
- Accountable for maintaining workplace safety
- Change Management
- Collaborative Skills
- Computer Skills to include use and navigation
- Customer Service Skills
- Detail Oriented
- Epic Proficiency
- Excellent Communications Skills
- Excellent Interpersonal Skills
- General Clerical Skills
- Good Reasoning Skills
- Listening Skills
- Microsoft Office Applications
- Multi Line Telephone Operational Skills
- Multitasking
- Negotiation Skills
- Organizational Skills
- Problem Solving Skills
- Service Orientation
- Strategic Thinking
- Strong Team Player
Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.