What are the responsibilities and job description for the Service Desk Analyst position at Phoenix Technology Partners, LLC?
The Service Desk Analyst Role will be responsible for providing excellent customer service to 300 end users, both in a helpdesk capacity as well as desktop and Audio-Visual support, specifically in Microsoft Teams. Responsibilities include resolving Level 1 and Level 2 support desk and desktop issues which may entail a mixture of day-to-day client support, end-user application support, and conference room support for meeting setups. This includes receiving, prioritizing, documenting, and active
Salary : $80,000