What are the responsibilities and job description for the Desktop Support Manager position at Phoenix Technology Partners, LLC?
Manager of Desktop and Applications Engineering
Oversee a team of senior support specialists to ensure all desktop hardware, applications, and systems operate efficiently for a large law firm.
Key responsibilities include managing and resolving escalated support tickets, providing hands-on technical support, coordinating system upgrades, ensuring adherence to company IT policies, and manager a team of senior technology specialist.
Qualifications
- Ability to lead and mentor a team while fostering a collaborative and solutions-focused environment
- Proficiency in diagnosing, troubleshooting, and resolving desktop hardware, and applications issues
- Experience in managing the end-user support team including system updates and coordinating IT maintenance
- Strong organizational and time management skills to prioritize and manage multiple IT support requests
- Familiarity with ITIL practices and knowledge of network applications is a plus
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
- Proven ability to communicate technical solutions to non-technical users effectively
- Experience with Windows, Registry Management Group Policies, Performance Analyzer, Wireshark, Windows Servers/Active Directory.
- Previous experience supporting Legal Applications including Imanage, Litera, Workflow, Intapp, Adobe