Scheduling/Customer Care Agent

Job Type

Full-time

Description

Phoenix Systems is looking for a versatile, high-energy professional to join our team in a multifaceted role. This position is perfect for a "jack-of-all-trades" who thrives in a fast-paced environment and enjoys balancing technical support, logistics coordination, and sales growth.

Starting salary range is $21.00 to $25.00/hour depending on experience.

Anticipated start date for this position is May 11, 2026.

Requirements

Essential Duties and Responsibilities:

• Customer & Technical Support: Handle high-volume inquiries via phone and email to resolve basic security or audio/video malfunctions.
• Sales & Growth: Manage incoming leads and referrals to convert inquiries into scheduled activations.
• Upselling: Identify and pursue opportunities during customer interactions to promote relevant products and services.
• Logistics & Scheduling: Coordinate local and remote technicians for builder accounts, installations, and service appointments.
• Administrative Oversight: Process final paperwork for monitoring and installs, handle customer payments, and generate weekly sales reports.
• Data Integrity: Maintain accurate sales databases, update client profiles, and manage digital service agreements.
• Project Support: Analyze floor plans and work orders to ensure all items are correctly installed.
• Permitting: Assist with pulling permits and scheduling inspections as needed.
• Perform other duties as assigned.
  
  

Qualifications And Education Requirements

• 1–2 years of customer service experience; 1 years of sales experience is required.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel, and Outlook).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within standard accepted practices.
• Must be able to clear a background check and drug screening.
• High school diploma or GED required.
• Associate degree preferred.
  
  

Other Preferred Skills/Abilities

• High degree of initiative.
• Security sales, home building industry, or low voltage experience.
• 2 years in call center or service/technician scheduling environments.
• Technical aptitude, problem solving skills.
• Ability to review floor plans.
• Persuasion, negotiation, and closing skills
  
  

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, listen, and use hands and fingers to operate a computer and telephone.
• Ability to sit at a computer terminal for an extended period of time.
  
  

Work Environment

• Moderate noise (i.e. business office with computers, phone, printers, and light traffic)
• Office Setting
  
  

Benefits

• Paid Time Off Program - Start accruing PTO your first week!
• Eight Paid Company Designated Holidays
• 401(k) w/company match
• Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
• Short Term Disability Options
• Long Term Disability Options
• Employee Assistance Program
• Life Insurance Options
• Employee Discount
• Free Alarm Monitoring
• Monday - Friday daytime work schedule (no nights or required weekends)
• Positive work culture with opportunities for advancement and growth
  
  

Salary Description

Starting between $21.00 to $25.00/hour