What are the responsibilities and job description for the Manager, Arena Technology Operations position at Phoenix Suns?
Job Summary
Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center.
Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.
We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.
We are seeking an experienced and motivated Arena Technology Operations Manager to join our team. In this high-impact role, you will support all facets of engineering, repairs, maintenance and special projects for the arena technology team while playing a key role in broader department initiatives.
Your Role On The Team
We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans.
From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.
Benefits
At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following:
Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com
Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center.
Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.
We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.
We are seeking an experienced and motivated Arena Technology Operations Manager to join our team. In this high-impact role, you will support all facets of engineering, repairs, maintenance and special projects for the arena technology team while playing a key role in broader department initiatives.
Your Role On The Team
- Manage a specialized team of Technology Support Engineers
- Supervise and mentor a diverse group of team members, providing guidance and support to ensure high performance and job fulfilment
- Daily collaboration with other leaders to build camaraderie and cross-functional efficiency, with an aim towards operational excellence for the team, department, and organization
- Manager will be expected to support, fill in, and advocate for a highly technical staff; functional knowledge and technical skills can be developed over time – willingness to learn is essential
- Position requires non-traditional availability: ability to flex hours for nights and weekends will be required to support events as the manager on duty
- Utilize a project management skillset to oversee capital construction projects, internal equipment installations and successful process development
- Lead department’s project management system, overseeing development of project plans, budgets and resource allocation
- Lead large-scale technology projects from initiation through completion, delegating smaller projects to team members as needed
- Coordinate with cross-functional teams, including own team and external stakeholders, to ensure project requirements are met and risks are effectively mitigated
- Oversee department asset management, including inventory management, routine maintenance and equipment lifecycles
- Apply the same rigor to internal maintenance procedures to ensure building and staff are equipped to support over 150 live events annually
- Work with Director, Arena Technology to ensure healthy lifecycles for equipment by maintaining a phased, budgeted equipment replacement plan
- Collaborate with Technology Services stakeholders on the implementation of asset management protocols
- Other duties as assigned.
- Exceptional organization, collaboration and communication skills
- People First, empathetic and supportive mindset as a leader
- Experience leading a team of 5 or more people in a fast-paced environment
- Ability to plan and execute projects with minimal direction from supervisor
- Experience developing, documenting, and implementing policies and procedures
- Proven track record of utilizing metrics and data collection in managing technology projects
- Experience utilizing Monday.com or similar project management tools
- Ability to illustrate project scope, deliverables, timelines and stakeholders, and then execute on a well-defined project plan
- Proven track record of record keeping and data management
- Experience in technology and operations environments
- Understanding of budget management and technology lifecycles
- Ability to problem solve in a timely manner
- Familiarity with control room operations, broadcast technology, systems and network administration, and/or live audio and lighting systems
- College degree or equivalent experience preferred
- Certifications (or proven experience) in any of the following highly preferred: CAPM, PMP, Q-Sys, Dante
- Minimum of 2 years of experience in a leadership role with multiple direct reports
- Minimum of 2 years of experience as an independent project manager, demonstrating proven ability to plan, manage and complete technical projects
We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans.
From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.
Benefits
At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following:
- Competitive medical, dental, vision, life and disability coverage options
- Paid vacation, sick time, volunteer time and company holidays
- 401(k) plan with Player 15 Group match
- Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
- Team swag throughout the year plus employee discounts at our Team Shop and online store
- Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
- Access to amenities, including:
- Full fitness center with locker rooms and showers
- Indoor/outdoor basketball courts
- Pickleball court
- Golf simulator and putting green
- On-site cafeteria and collaborative gathering spaces
Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com