What are the responsibilities and job description for the Computer Support Specialist I (AK) position at Phoenix Staff, Inc.?
Title: Computer Support Specialist I
Location: Anchorage, AK
Duration: 6 month contract
“Have you tried turning it off and on again? Oh, you have? Let me get you go someone who can help.” If you know what to do next, this might be the job for you. We’re looking for someone who can work independently to deliver high-quality technical support. You’ll work closely with the Service Desk Lead to ensure proper application of diagnostics and outstanding customer service skills. You will also work with Network Engineers and System Administrators to develop skills necessary for advancement to those positions.
Your Role
Location: Anchorage, AK
Duration: 6 month contract
“Have you tried turning it off and on again? Oh, you have? Let me get you go someone who can help.” If you know what to do next, this might be the job for you. We’re looking for someone who can work independently to deliver high-quality technical support. You’ll work closely with the Service Desk Lead to ensure proper application of diagnostics and outstanding customer service skills. You will also work with Network Engineers and System Administrators to develop skills necessary for advancement to those positions.
Your Role
- Provide technical support by answering Service Desk Calls, from customers in office or remote.
- Creates tickets for their work and ensures quality information is recorded in them.
- Responds to Service Desk Incidents, Major Incidents, Security Incidents, Service Requests and Work Requests that fall into his/her queue in a timely fashion.
- Experience managing ticketing system
- Troubleshoots and resolves hardware/software related problems with laptops, desktops, mobile devices, printers, scanners and other PC based peripherals.
- Repair, upgrades, builds, rebuilds and maintains laptops and PCs and other equipment.
- Configure, deliver, remove and install computers and peripherals.
- Other duties include maintenance, upgrade, installation and configuration of the equipment outlined above.
- Installs end user IP Telephony equipment (phones), as appropriate.
- Prior Service Desk experience is required.
- Technical certifications are a plus, but not required.
- Experience in troubleshooting Windows and Windows applications.
- Experience in supporting iOs Mobile Devices.
- Experience in maintaining accounts in Active Directory and Azure Entra.
- Demonstrated outstanding customer service and communication skills.
- Detail oriented and ability to follow up in a timely manner.