What are the responsibilities and job description for the Customer Service Representative position at Phoenix Specialty Mfg. Co.?
*** NO PHONE CALLS PLEASE ***
Phoenix Specialty in Bamberg, SC is excited to announce that we have an immediate Customer Service Representative position open!
The job duties are as follows:
- Meet customer service goals, KPIs, and quotas
- Reviews and Enters Customer Orders/Amendments into Computer System Correctly and in a Timely Manner
- Assigns Stock and Creates Production Routers, Merchandises Parts
- Handles Customer Expedites – manages customer orders from Order Entry through Shipment
- Coordinates with multiple departments internally (Sales, Quality, Shipping, Production)
- Reviews and Maintains Customer Requirements, Terms and Conditions
- Direct Correspondence and Communication with Customers to address all concerns after PO has been placed with Phoenix
- Scans Documents, other Clerical work
- Works Safely To Prevent On The Job Injuries By Following All Safety Rules And Regulations
- General Housekeeping Duties
- Other Duties as Assigned
Qulifications:
- Be able to communicate in a clear and concise manner with both written and verbal communication.
- Skilled in Outlook, Word and Excel programs
- Accuracy of Data Entry is essential.
- Ability To Work in A Fast Paced and Dynamic Team Environment
- Ability To Learn and Understand Phoenix and Our Processes
Education Required:
- High School Diploma/GED
Experience Required:
- Prior Data Entry and Customer Service Functions a Plus
- Prior Office Work Environment A Plus
Equal Opportunity Employer/Disabled/Veterans
“Phoenix Specialty provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. “
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- Day shift
People with a criminal record are encouraged to apply
Application Question(s):
- Are you authorized to work in the United States?
Education:
- High school or equivalent (Required)
Work Location: In person