What are the responsibilities and job description for the Parts and Customer Support Specialist position at Phoenix Services LLC?
Parts/Customer Support Specialist
This role combines technical customer support, aftermarket parts coordination, and hands-on shipping and receiving. The position supports customers by identifying correct parts, managing orders, and coordinating both parcel and LTL freight.
Key Responsibilities
- Manage customer parts inquiries and identify appropriate replacement components
- Enter sales orders and packing slips in QuickBooks
- Coordinate UPS/FedEx shipments for small parcels
- Palletize or crate freight and arrange LTL shipments through a broker
- Prepare freight documentation including bills of lading
- Receive and document incoming shipments from suppliers
- Act as a liaison between customers, operations, and logistics partners
Ideal Candidate Profile
- 5–10 years of experience in industrial aftermarket parts, technical customer support, or inside sales
- Hands-on experience with LTL freight coordination and inbound receiving
- Strong understanding of industrial equipment and parts
- Comfortable working across customer service, logistics, and warehouse functions
- Powder coating or finishing equipment experience preferred
Pay: From $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $25