What are the responsibilities and job description for the Mental Health Case Manager/Intake Coordinator position at Phoenix Rising Behavioral Services?
Job Summary
We are seeking a dedicated and energetic Mental Health Case Manager/Intake Coordinator to join our dynamic healthcare team. In this vital role, you will serve as the first point of contact for individuals seeking mental health services, conducting comprehensive intake assessments, coordinating care plans, and connecting clients with appropriate community resources. Your expertise will help ensure seamless patient experiences, promote recovery, and support individuals with diverse mental health conditions. This position offers an exciting opportunity to make a meaningful impact in a fast-paced, multidisciplinary environment committed to compassionate patient care and community well-being.
Duties
- Conduct thorough intake assessments for new clients, including mental health evaluations, risk assessments, and documentation of presenting issues.
- Coordinate initial treatment planning by collaborating with clients, families, and multidisciplinary teams to develop personalized care strategies.
- Manage electronic health records (EHR) accurately and securely in compliance with HIPAA regulations.
- Facilitate referrals to community resources such as addiction counseling, social services, and outpatient programs to support holistic recovery.
- Prioritize urgent cases requiring immediate intervention, ensuring timely response and appropriate escalation when necessary.
- Maintain ongoing communication with clients to monitor progress, address concerns, and adjust care plans accordingly.
- Collaborate with hospital staff—including emergency medicine teams, inpatient units, and outpatient clinics—to ensure continuity of care across settings such as Level I Trauma Centers or ICU environments.
Requirements
- Proven experience working within mental health settings, case management experience a plus.
- Strong background in behavioral health, mental health counseling or social work with experience working with children and individuals with disabilities or substance use disorders a plus.
- Knowledge of medical terminology, physiology related to mental health conditions, and diagnostic evaluation techniques.
- Proficiency in electronic health records (EHR) management systems and familiarity with HIPAA compliance standards.
- Excellent client communication skills along with the ability to work effectively with diverse cultural backgrounds and family systems.
- Ability to prioritize tasks efficiently in a high-pressure environment while maintaining attention to detail in patient service and discharge planning processes.
- Certifications such as Basic Life Support (BLS), CPR are required; additional credentials in addiction counseling or managed care are a plus.
- Experience working within outpatient clinics and intakes is highly desirable.
- Experience working with Atrezzo/Accentra experience is highly desirable.
- Must pass all background checks.
Join us in delivering compassionate mental health services that transform lives! This role is ideal for professionals passionate about clinical case management, community resource coordination in health services social work, and supporting patients through every stage of their recovery journey. We value energetic team players committed to excellence in patient care—apply today!
Pay: $25.00 - $39.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Mileage reimbursement
- Paid time off
- Vision insurance
Work Location: In person
Salary : $25 - $39