Compliance Manager

Phoenix Property Management Inc. is seeking an experienced and detail-oriented Compliance Manager to oversee regulatory compliance across our affordable housing portfolio. This role is responsible for ensuring all communities operate in accordance with federal, state, and local affordable housing regulations.

The Compliance Manager will monitor regulatory requirements, review tenant eligibility and certifications, prepare for audits and inspections, and provide training and operational guidance to site staff. This position supports policy administration and compliance systems to ensure alignment with regulatory standards and program requirements.

This role supports a multi-state portfolio located in Rhode Island, Maine, Mississippi, Georgia, and Louisiana. The role is based in Rhode Island.

Key Responsibilities

Regulatory Compliance

• Monitor and interpret laws, regulations, and industry standards related to affordable housing programs including HUD, LIHTC, Section 8, Rural Development, HOME, and Mixed Financing programs.
• Ensure compliance with regulatory, contractual, and funding requirements across the portfolio.
• Maintain accurate records and documentation to support compliance requirements.
• Prepare and submit required compliance reports to funding agencies, syndicators, and other stakeholders.
• Maintain compliance matrices, regulatory tracking reports, and monitoring tools.
• Manage multiple compliance tracking systems related to program requirements.
• Complete Mark-Up-To-Market submissions as required.
• Oversee contract renewal processes for applicable programs.
• Review marketing plans, tenant selection plans, and leasing activities for regulatory compliance.
• Ensure organizational policies and procedures are maintained and updated through SharePoint.
• Stay informed of regulatory updates and industry best practices impacting affordable housing.

Tenant Eligibility & Documentation

• Review and approve initial certifications and annual recertifications, including lease-ups.
• Verify income, assets, household composition, and other eligibility requirements.
• Ensure timely completion of income certifications and supporting documentation.
• Maintain complete tenant files to ensure readiness for audits and inspections.
• Support site staff with application processing, move-in procedures, and recertifications.

Fair Housing Compliance

• Ensure full compliance with Fair Housing laws and regulations, including equal access and non-discrimination.
• Provide guidance and training to staff on Fair Housing requirements and best practices.
• Advise Section 504 Coordinators regarding accessibility and reasonable accommodation compliance.
• Monitor waiting lists and tenant selection processes to ensure fairness and compliance.

Training & Staff Support

• Provide training and operational guidance to property management staff regarding compliance procedures.
• Serve as the primary point of contact for compliance-related questions.
• Support compliance help desk operations and respond to staff inquiries.
• Collaborate with the training and education team on regulatory training initiatives.
• Assist with hiring, performance evaluations, and personnel decisions related to compliance staff.

Audits & Inspections

• Conduct internal compliance audits and tenant file reviews.
• Prepare properties for Management & Occupancy Reviews (MORs), file reviews, audits, and regulatory inspections.
• Coordinate MOR preparation and ensure corrective actions are completed.
• Develop and implement corrective action plans when deficiencies are identified.
• Assist with responses to audit findings and regulatory inquiries.

Qualifications

Required

• 7 years of experience in affordable housing compliance, property management, or related field.
• Strong knowledge of HUD, Section 8, LIHTC, and other affordable housing program regulations.
• HUD and/or LIHTC Certification (Blended Certification required).
• Experience completing recertifications (both batch and rolling dates).
• Experience preparing for and responding to compliance audits and inspections.
• Proficiency with property management software; OneSite and RealPage experience strongly preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple properties and deadlines across multiple states.
• Excellent written and verbal communication skills.

Preferred

• Supervisory or team leadership experience.
• Bachelor’s degree in Business, Public Administration, or related field.
• Experience managing multi-state affordable housing compliance portfolios.

Key Competencies

• High level of integrity and discretion
• Strong analytical and regulatory interpretation skills
• Risk-aware mindset
• Excellent time management and organizational ability
• Collaborative leadership style
• Strong problem-solving and solution-oriented approach
• Ability to work independently while supporting a team environment