Manager, Clinical Operations

Description

POSITION SUMMARY:  Oversees the daily operations, finances, and staff of WorkPlace Health. Responsibilities include managing budgets, leading staff, maintaining policies and procedures and cultivating relationships with employers.

KEY RESPONSIBILITIES:

• Oversee recurring and daily operational functions across multiple clinics
• Onboard new Employers for each WPH Clinic location ensuring a steady pipeline of growth for each location.
• Accountable for EBITDA Growth YoY
• Identify and implement opportunities for process improvement, efficiency, and service quality enhancement
• Collaborate with Clinic Directors and the management team to develop and execute operational systems, plans, and staffing models that support growth objectives
• Manage day-to-day clinic operations, including resource allocation, staff scheduling, facility utilization, and equipment/supply management
• Resolve operational challenges related to staffing, workflow, and patient care
• Recruit, train, supervise, and mentor clinical and non-clinical staff; lead a high-performing team to support clinic success
• Oversee clinic budgets, control expenses, and maximize revenue and cash flow
• Ensure accurate billing practices and compliance with contract rates, payer guidelines, and reimbursement protocols
• Support development of new business opportunities through operational readiness
• Approve and allocate resources based on business priorities and facility needs
• Maintain a safe, secure, and compliant work environment in accordance with legal and regulatory standards
• Cultivate and maintain strong relationships with client executives, referral sources, and community healthcare providers
• Drive continuous improvement initiatives focused on operational efficiency and patient outcomes
• Collaborate with corporate departments (HR, IT, Compliance, Finance) to support clinic operations and service delivery
• Perform other duties as assigned

Qualifications

Education / Training:

• Bachelor’s degree; preferably in a healthcare related field
• 2 Years of healthcare administration or operations management experience required
• Current CPR Certification

Specialized Knowledge/Skills:

• Ability to development relationships
• Oral and written communication skills.
• Problem/Situation Analysis.

Physical Requirements:

• Varied activities including sitting, walking, squatting, stooping, lifting, bending, reaching.
• Must be able to exert and lift up to 50 pounds.