What are the responsibilities and job description for the IT Administrator position at Phoenix Mecano North America?
Description
At Phoenix Mecano you'll find: a supportive culture that values collaboration and professional development opportunities to help you grow and advance your career.
The on-site IT Administrator is a hands-on, operationally focused role responsible for ensuring reliable, secure, and efficient day-to-day IT services across the organization. This position plays a critical role in end-user support, endpoint protection, and the stability of hardware and infrastructure, serving as the first line of support for employees while working closely with the IT Manager and Global Group IT team.
The IT Administrator is responsible for digital workplace reliability, user experience, cybersecurity hygiene, and operational excellence. This role is not remote. It will be on-site in the Frederick, Maryland office Monday - Friday from 8:30 AM - 5 PM.
Benefits
We prioritize stability, work-life balance, and growth, which is why we’ve been successful for over 40 years. We offer a supportive culture that promotes these values. Benefits you receive working here:
Requirements
Education & Experience
Strong hands-on knowledge of end-user hardware, including PCs, laptops, mobile devices, printers, and peripherals.
Solid understanding of endpoint protection, patching, antivirus, device management, and basic cybersecurity principles.
Working knowledge of Windows operating systems, Microsoft 365, Active Directory, and common business applications.
Basic understanding of networking concepts (LAN/WAN, TCP/IP, Wi-Fi, VPN).
Experience supporting IT infrastructure and collaborating with senior IT or Group IT teams.
Strong customer-service mindset with the ability to communicate technical issues clearly to non-technical users.
Ability to prioritize workload, manage multiple support requests, and work independently.
Must be authorized to work in the United States
This role is not remote. It will be on-site in the Frederick, Maryland office Monday - Friday from 8:30 AM - 5 PM.
At Phoenix Mecano you'll find: a supportive culture that values collaboration and professional development opportunities to help you grow and advance your career.
The on-site IT Administrator is a hands-on, operationally focused role responsible for ensuring reliable, secure, and efficient day-to-day IT services across the organization. This position plays a critical role in end-user support, endpoint protection, and the stability of hardware and infrastructure, serving as the first line of support for employees while working closely with the IT Manager and Global Group IT team.
The IT Administrator is responsible for digital workplace reliability, user experience, cybersecurity hygiene, and operational excellence. This role is not remote. It will be on-site in the Frederick, Maryland office Monday - Friday from 8:30 AM - 5 PM.
- Delivers reliable, secure, user-focused IT services that enable a productive digital workplace.
- Supports employees across manufacturing, engineering, sales, and corporate functions with modern digital tools.
- Manages end-user devices, collaboration platforms, and technology that underpin daily digital operations.
- Owns endpoint protection, patching, and device compliance—supporting secure digitalization.
- Supports onboarding, offboarding, hardware lifecycle management, and asset tracking.
- Acts as a key operational link between users, the IT Manager, and Group IT.
- Helps execute system rollouts and adoption of new digital tools and platforms.
Benefits
We prioritize stability, work-life balance, and growth, which is why we’ve been successful for over 40 years. We offer a supportive culture that promotes these values. Benefits you receive working here:
- Generous Time Off: Annually 9 paid holidays/80 hours of Paid time off/40 hours paid sick leave (pro-rated).
- Comprehensive Benefits: Cigna medical, dental, and vision plans for you and your family.
- Additional Benefits: Flexible Spending Account-medical & dependent care, short term disability and long-term disability
- Retirement Savings: 401(k) plan with up to 4% company match and employees are 100% vested at enrollment
- Financial Wellness: planning and preparation guidance from trusted advisors
- Identity protection: free employee or family plan with Norton LifeLock
- Life and AD&D Coverage: $50,000 Company paid life insurance, plus buy-up options for voluntary life and accidental death & dismemberment insurance for you, your spouse and your children
- Employee Assistance Program: Access to free behavioral health services (counseling), webinars and resources on legal, financial and wellness topics
- Growth Opportunities: Ongoing training and tuition assistance to help you advance your career and professional development
- Discounted membership: 10% off membership at YMCA of Frederick County
Requirements
Education & Experience
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 2 years of experience in an IT support, IT administrator, or technical support role is required.
- Experience in a manufacturing or multi-department business environment is a plus.
- Relevant certifications (A , Network , Security , Microsoft, or similar) preferred.
Strong hands-on knowledge of end-user hardware, including PCs, laptops, mobile devices, printers, and peripherals.
Solid understanding of endpoint protection, patching, antivirus, device management, and basic cybersecurity principles.
Working knowledge of Windows operating systems, Microsoft 365, Active Directory, and common business applications.
Basic understanding of networking concepts (LAN/WAN, TCP/IP, Wi-Fi, VPN).
Experience supporting IT infrastructure and collaborating with senior IT or Group IT teams.
Strong customer-service mindset with the ability to communicate technical issues clearly to non-technical users.
Ability to prioritize workload, manage multiple support requests, and work independently.
Must be authorized to work in the United States
This role is not remote. It will be on-site in the Frederick, Maryland office Monday - Friday from 8:30 AM - 5 PM.
Salary : $50,000