Field Claims Investigator

Job Type: Contract Workplace Type: Hybrid (50% remote, 50% fieldwork) Compensation: $20/hr plus $.50/mi COMPANY OVERVIEW Phoenix Loss Control (PLC) is a US-based business services provider in the cable, telecom, and utilities sector. PLC’s core service is outside plant damage investigation, recovery, and prevention. Across the US and parts of Canada, we help our clients recover the costs of third-party damage to their infrastructure, such as underground fiber optic or gas lines. PLC currently employs over 140 people, servicing some of the largest cable and telecoms operators (e.g., Comcast, Spectrum, AT&T, and Google). PLC is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth.  POSITION SUMMARY Outside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on-call contract job to help support our clients with damage recovery. For our field investigators, each day and every investigation is different. We need inquisitive, self-driven individuals who are comfortable rolling up their sleeves and working in a constantly changing, dynamic environment.  DutiesConduct on-site field investigations  Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costing estimates  Develop and maintain comprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility service lines  Remain prepared and willing to respond to damage calls within a timely manner  Complete damage investigations within 7 days and then work with and support our claims managers to complete the investigation and begin the recovery process  Respond to damages same day if received during business hours (if not, first response following day) Accurately record all time, mileage, and other associated specific items  RequirementsInterpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, and possible damagers  Smartphone to gather photos, videos, and other information while conducting investigations  Computer, with high-speed internet access, to upload and download reports, research cases, and to interact with our claims system and other databases and portals  Exceptional attention to detail and strong written and verbal communication skills  Proven ability to operate independently and prioritize while adhering to timelines  Strong and objective analytical skills  Valid driver’s license, current insurance, and reliable vehicle with ability to respond to damages at any time  Safety vest, work boots, and hard-hat  Preferred Qualifications and SkillsCurrent or previous telecommunication or utility experience  Knowledge of underground utility locating procedures and systems  Investigation, inspection, or claims/field adjusting  Criminal justice, legal, or military training or work experience  Engineering, infrastructure construction, or maintenance background  Remote location determined at discretion of investigations manager  This is a contract position. There are no benefits offered with this position.

Salary : $20