What are the responsibilities and job description for the Care Coordinator for Private Duty Care position at Phoenix Home Care and Hospice?
Location: Overland Park, KS (coordinating care in client homes across the region)
Schedule: Monday–Friday, standard office hours (no weekends)
As a Care Coordinator / Scheduler, you’ll be the central point for daily care operations—managing caregiver assignments, maintaining client and staff relationships, and ensuring smooth delivery of services in client homes. This role offers a professional challenge and clear pathways for career advancement
Key Responsibilities- Accurately staff and schedule caregivers to match client needs
- Manage multi-line phone system—answer inquiries, route calls, and handle messages
- Build and maintain strong relationships with clients, families, and field staff
- Interview and onboard potential field staff candidates
- Troubleshoot scheduling, client, or caregiver issues and provide timely resolutions
- Maintain organized client files and monthly summary reports
- Review client documentation before onboarding new clients
- Execute additional administrative or special projects as assigned
- Prior office experience required; administrative or care coordination experience preferred
- Ability to manage multiple phone lines professionally and efficiently
- Excellent organization, attention to detail, and problem-solving skills
- High school diploma or GED required
- Professional, compassionate, empathetic communication skills
- Strong verbal and written communication, with the ability to articulate clearly in person and on the phone
- Demonstrated ability to appropriately match caregivers with client needs and schedules
- Competitive salary
- Comprehensive benefits package: major medical plans, dental, vision, and spousal coverage
- Paid holidays and PTO starting day one
- Career advancement opportunities
- Positive, growth-oriented workplace culture
At Phoenix, we’re more than a home care provider—we’re a community built on compassion, integrity, and mutual support. In your role as a Care Coordinator, you’ll be supported by leadership committed to your success and the success of your team. You’ll play a critical role in ensuring seamless care delivery and in shaping a compassionate, collaborative environment.
Apply TodayIf you’re organized, empathetic, and ready to support both caregivers and clients with excellence, we want to hear from you. Choose Phoenix—apply today!