What are the responsibilities and job description for the Customer Service Representative position at Phoenix Feeds and Nutrition?
Position Overview
We are seeking a reliable and customer-focused Customer Service Representative (CSR) to join our team at Phoenix Feeds & Nutrition, a trusted manufacturer in the livestock feed industry. This role serves as a key point of contact for customers, supporting order processing, handling inquiries, and ensuring a smooth experience from order entry through delivery. The ideal candidate thrives in a fast-paced manufacturing environment and understands the importance of accuracy and responsiveness.
Key Responsibilities
- Serve as the primary contact for customer inquiries, orders, and issue resolution
- Process and manage sales orders, ensuring accuracy in pricing, product specifications, and delivery details
- Coordinate with production, logistics, and sales teams to track and fulfill customer orders
- Provide timely updates on order status, inventory availability, and delivery schedules
- Handle and resolve customer concerns, discrepancies, or complaints professionally
- Maintain accurate customer records and documentation in CRM/ERP systems
- Assist with billing inquiries, invoicing, and account support
- Support sales team with quotes, product information, and customer communication
- Contribute to process improvements to enhance customer satisfaction and efficiency
Qualifications
- High school diploma or equivalent required; associate or bachelors degree preferred
- 13 years of customer service experience (manufacturing or agriculture industry preferred)
- Strong communication and problem-solving skills
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Experience with ERP or order management systems preferred
- Strong attention to detail and organizational skills
- Ability to multitask and manage priorities in a deadline-driven environment
Preferred Qualifications
- Familiarity with dairy, agriculture, or feed products
- Experience working with logistics, shipping, or production coordination
What We Offer
- Competitive salary and benefits package
- Health, dental, and vision insurance
- 401K Retirement plan with 3% Safe Harbor Contribution
- Employee Stock Ownership Plan (ESOP)
- Paid time off and holidays
- Stable, team-oriented work environment in a growing industry
About Us
Phoenix Feeds & Nutrition is a leading manufacturer of high-quality livestock feed products, committed to supporting farmers and sustainable agricultural practices. We value strong customer relationships, operational excellence, and delivering dependable products that keep our customers successful.
How to Apply
Submit your resume and a brief cover letter outlining your qualifications to:
Lisa Brunet lisa@phoenixfeeds.net
Or apply online at: https://phoenixfeeds.net/careers
Offered compensation: $25/hr - $27/hr
Salary : $25 - $27