Admissions Coordinator

Description

Position Title: Admissions Coordinator/Call Center

Supervisor:  Director of Admissions

FLSA Classification:  Non-Exempt

POSITION SUMMARY: The admissions Coordinator is responsible for assessing clients for potential admissions and facilitates discussions regarding financial obligations and criteria for admission with appropriate parties.

EDUCATION: High school diploma or equivalent required. Bachelor’s degree preferred.

EXPERIENCE: A minimum of 1 experience in coordinating patient admissions in a substance abuse or mental health treatment setting preferred.

LICENSURE/CERTIFICATION: CPR certification required

KNOWLEDGE AND TRAINING REQUIRED AT TIME OF HIRE:                                                                                                                                                                            

• Demonstrates proficiency and understanding of level of care, in a treatment setting.
• Demonstrates understanding of criteria for admissions based on level of care.
• Demonstrates knowledge of insurance criteria for admission into all levels of care.
• Demonstrates proficiency in communication & written skills.
• Knowledge of State & Federal Statutes Regarding Patient Confidentiality and Patient Brokering laws.
• Knowledge of networking skills within the community.

AGE SPECIFIC INDIVIDUALS SERVED/ RESPONSIBILITY: Adults

SECURITY MEASURERS AND CLEARANCE: Local & Nationwide Background Clearance Required

EMPLOYEE CLASSIFICATION: Non-Exempt

WORKPLACE ENVIRONMENT

ENVIRONMENTAL CONDITIONS:       Position requires work in a temperature-controlled environment; 80%-90% of the time spent indoors.

PHYSICAL REQUIREMENTS/QUALIFICATIONS:

JOB CATEGORY STANDARD PRECAUTIONS:

• Training provided to employee:
• Universal Precautions Training
• Crisis De-escalation Training

POTENTIAL WORKPLACE HAZARDS:

• Low-Trainings provided to minimize risk to employee:
• OSHA-Fire Safety
• OSHA-Electrical Safety
• Review of Company's Safety Policy & Procedures

POTENTIAL WORKPLACE VIOLENCE:

• Low -Trainings provided to minimize risk to employee:
• Crisis De-escalation Trainings
• Review of Company's Safety Policy & Procedures

SPECIFIC AREAS OF RESPONSIBILITY TO POSITION

• Conducts PR-Admission Assessments and facilitates insurance verifications.
• Consults with Admissions Manager and/or Admissions Director for direction and input with any pre-admission concerns and/or issues.
• Communicates financial obligations for treatment and assesses financial capability of interested parties.
• Works to find financial solutions to facilitate admissions for interested parties.
• Meets with patient on admission to conduct face to face screening, when necessary, and reports to clinical team, ensuring that patient is appropriate for admission.
• Conducts initial assessment of patient problems and needs. Reports to clinical team in order to initiate treatment planning.
• Alerts clinical and other staff to any special problems or issues that may affect treatment.
• Takes phone calls of inquiry and effectively answers questions about the treatment program.
• Upon initial contact, provides information to patients and families in order to help them decide about treatment, prepare for admission, and know what they can expect to encounter.
• Completes admission process efficiently and accurately.
• Corresponds with marketers and referring organizations in regards to potential admissions.
• Works collaboratively with management team.
• Represents the program to referral sources, potential patients, and other outside individuals and agencies in a courteous, professional manner that reflects positively on the program and its staff.
• Answers telephones courteously and directs calls as requested.
• Arranges patient transportation, as needed, in a timely manner.
• Uses computer to type correspondence, reports and other items as requested, ensuring that typing is accurate.
• Accepts and utilizes supervision.
• Addresses problems noted by supervisor.
• Arranges tours for potential patients and their families.
• Alerts staff of impending admissions.
• Demonstrates good strategic and problem-solving skills.
• Ensures that documentation is timely, consistent, clear and accurate.
• Keeps records secure at all times.
• Communicates with supervisor and keeps supervisor informed of significant developments.
• Demonstrates willingness to accept responsibility.
• Participates in quality improvement activities and contribute to the welfare of the organization.
• Functions well as a team member and contributes positively to the morale of the department.
• Other duties as assigned

Qualifications

Position Title: Admissions Coordinator/Call Center

Supervisor:  Director of Admissions

FLSA Classification:  Non-Exempt

POSITION SUMMARY: The admissions Coordinator is responsible for assessing clients for potential admissions and facilitates discussions regarding financial obligations and criteria for admission with appropriate parties.

EDUCATION: High school diploma or equivalent required. Bachelor’s degree preferred.

EXPERIENCE: A minimum of 1 experience in coordinating patient admissions in a substance abuse or mental health treatment setting preferred.

LICENSURE/CERTIFICATION: CPR certification required

KNOWLEDGE AND TRAINING REQUIRED AT TIME OF HIRE:                                                                                                                                                                            

• Demonstrates proficiency and understanding of level of care, in a treatment setting.
• Demonstrates understanding of criteria for admissions based on level of care.
• Demonstrates knowledge of insurance criteria for admission into all levels of care.
• Demonstrates proficiency in communication & written skills.
• Knowledge of State & Federal Statutes Regarding Patient Confidentiality and Patient Brokering laws.
• Knowledge of networking skills within the community.

AGE SPECIFIC INDIVIDUALS SERVED/ RESPONSIBILITY: Adults

SECURITY MEASURERS AND CLEARANCE: Local & Nationwide Background Clearance Required

EMPLOYEE CLASSIFICATION: Non-Exempt

WORKPLACE ENVIRONMENT

ENVIRONMENTAL CONDITIONS:       Position requires work in a temperature-controlled environment; 80%-90% of the time spent indoors.

PHYSICAL REQUIREMENTS/QUALIFICATIONS:

JOB CATEGORY STANDARD PRECAUTIONS:

• Training provided to employee:
• Universal Precautions Training
• Crisis De-escalation Training

POTENTIAL WORKPLACE HAZARDS:

• Low-Trainings provided to minimize risk to employee:
• OSHA-Fire Safety
• OSHA-Electrical Safety
• Review of Company's Safety Policy & Procedures

POTENTIAL WORKPLACE VIOLENCE:

• Low -Trainings provided to minimize risk to employee:
• Crisis De-escalation Trainings
• Review of Company's Safety Policy & Procedures

SPECIFIC AREAS OF RESPONSIBILITY TO POSITION

• Conducts PR-Admission Assessments and facilitates insurance verifications.
• Consults with Admissions Manager and/or Admissions Director for direction and input with any pre-admission concerns and/or issues.
• Communicates financial obligations for treatment and assesses financial capability of interested parties.
• Works to find financial solutions to facilitate admissions for interested parties.
• Meets with patient on admission to conduct face to face screening, when necessary, and reports to clinical team, ensuring that patient is appropriate for admission.
• Conducts initial assessment of patient problems and needs. Reports to clinical team in order to initiate treatment planning.
• Alerts clinical and other staff to any special problems or issues that may affect treatment.
• Takes phone calls of inquiry and effectively answers questions about the treatment program.
• Upon initial contact, provides information to patients and families in order to help them decide about treatment, prepare for admission, and know what they can expect to encounter.
• Completes admission process efficiently and accurately.
• Corresponds with marketers and referring organizations in regards to potential admissions.
• Works collaboratively with management team.
• Represents the program to referral sources, potential patients, and other outside individuals and agencies in a courteous, professional manner that reflects positively on the program and its staff.
• Answers telephones courteously and directs calls as requested.
• Arranges patient transportation, as needed, in a timely manner.
• Uses computer to type correspondence, reports and other items as requested, ensuring that typing is accurate.
• Accepts and utilizes supervision.
• Addresses problems noted by supervisor.
• Arranges tours for potential patients and their families.
• Alerts staff of impending admissions.
• Demonstrates good strategic and problem-solving skills.
• Ensures that documentation is timely, consistent, clear and accurate.
• Keeps records secure at all times.
• Communicates with supervisor and keeps supervisor informed of significant developments.
• Demonstrates willingness to accept responsibility.
• Participates in quality improvement activities and contribute to the welfare of the organization.
• Functions well as a team member and contributes positively to the morale of the department.
• Other duties as assigned