Director of Technica Operations

Job Description

Job Description

Summary

The Director of Technical Operations is responsible for overseeing the company's daily operational functions, ensuring that all behind-the-scenes processes run smoothly and efficiently. This role acts as a bridge between the various departments and the President, allowing the President to focus on broader strategic goals. The Director of Technical Operations plays a critical role in maintaining operational excellence and fostering a collaborative work environment.

Essential Functions

• Website Development : Serve as the product manager for the company's website, overseeing the development process and ensuring alignment with business goals. Creation of landing pages. Experience with Angular a plus.
• Support Team Management : Manage a remote team of six who provide billing support, technical support for the website, and flight training assistance. Responsibilities include training, quality assurance, and performance reviews.
• IT and Software Oversight : Collaborate with external contractors on significant IT projects and manage in-house IT initiatives. Oversee all software-related issues to ensure continuous operational efficiency. Point of contact for KEAP CRM.
• Server Management : Liaison with consultants on server architecture.

Competencies

Supervisory Responsibilities

Directly manages the support team and coordinates with external IT contractors to ensure all operations are aligned with company standards.

Physical Demands

The position does not require specific physical demands.

Position Type and Expected Hours of Work

This is a full-time, exempt position, requiring 40 hours per week.

Travel

Infrequent travel, approximately 5-6 times per year, is required.

Required Education and Experience

Extensive experience within various company departments, demonstrating a comprehensive understanding of the company's operations.

Preferred Education and Experience

Experience in the aviation industry or related fields.

Certification in project management (e.g., PMP).

Familiarity with specific technologies used in web development and IT infrastructure.

Advanced leadership training or certifications.

Work Location

Hybrid schedule with 2-3 days on site in Daytona.

Salary

Salary range : $100,000 - $120,000 annually, commensurate with experience and skills.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Phoenix East Aviation is a Drug Free Workplace and all applicants will be subject to a pre-employment drug screen.

Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Salary : $100,000 - $120,000