What are the responsibilities and job description for the Packout & Moving Team Lead - Fire/Smoke/Mold/Asbestos position at Phoenix Contents Restoration?
Benefits:
We're not just hiring for a position — we're hiring for culture. If you show up on time, communicate well, take pride in your work, and hold a high standard, you'll fit in here.
We're looking for someone who can do more than move furniture. We need a leader who can take ownership of a jobsite, guide a crew, solve problems, and deliver an exceptional customer experience while helping families recover after fire, smoke, water, or mold damage.
This position is ideal for someone with moving, restoration, logistics, or leadership experience who enjoys physical work, working with people, and taking responsibility for getting the job done right.
About The Work
Every day is different.
Some mornings start at our warehouse, while others begin directly at a customer's home or business. Our team responds after fire, smoke, water, and mold losses to carefully pack, document, protect, move, and store customers' belongings while restoration work is completed.
As a Packout & Moving Team Lead, you'll be responsible for leading the physical packout and packback process from start to finish. You'll coordinate crew members, communicate with customers, make field decisions, and ensure contents are handled safely, efficiently, and professionally.
You'll be trusted to think independently, solve problems as they arise, and represent Phoenix Contents in people's homes during some of the most stressful situations they've ever experienced.
No two projects are the same. One day you may be leading a residential packout after a kitchen fire. The next day you could be onsite coordinating the logistics of a large commercial loss involving hundreds of inventoried items.
Success in this role requires physical stamina, strong organizational skills, attention to detail, leadership ability, and a customer-first mindset.
Some projects take place in asbestos-contaminated environments. You'll be sent to an Asbestos Certification Course (paid by the company) and assist with asbestos operations as needed. These jobs follow the same process as our normal contents work but require additional PPE. Asbestos work pays an additional $3/hour on top of your base rate.
Responsibilities
We believe attitude matters, but leadership matters too.
We're looking for someone who wants to build a career, not just work a job. We invest heavily in our team and create opportunities for people who take ownership, lead well, and consistently deliver results.
Examples of how we've invested in our team include:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
We're not just hiring for a position — we're hiring for culture. If you show up on time, communicate well, take pride in your work, and hold a high standard, you'll fit in here.
We're looking for someone who can do more than move furniture. We need a leader who can take ownership of a jobsite, guide a crew, solve problems, and deliver an exceptional customer experience while helping families recover after fire, smoke, water, or mold damage.
This position is ideal for someone with moving, restoration, logistics, or leadership experience who enjoys physical work, working with people, and taking responsibility for getting the job done right.
About The Work
Every day is different.
Some mornings start at our warehouse, while others begin directly at a customer's home or business. Our team responds after fire, smoke, water, and mold losses to carefully pack, document, protect, move, and store customers' belongings while restoration work is completed.
As a Packout & Moving Team Lead, you'll be responsible for leading the physical packout and packback process from start to finish. You'll coordinate crew members, communicate with customers, make field decisions, and ensure contents are handled safely, efficiently, and professionally.
You'll be trusted to think independently, solve problems as they arise, and represent Phoenix Contents in people's homes during some of the most stressful situations they've ever experienced.
No two projects are the same. One day you may be leading a residential packout after a kitchen fire. The next day you could be onsite coordinating the logistics of a large commercial loss involving hundreds of inventoried items.
Success in this role requires physical stamina, strong organizational skills, attention to detail, leadership ability, and a customer-first mindset.
Some projects take place in asbestos-contaminated environments. You'll be sent to an Asbestos Certification Course (paid by the company) and assist with asbestos operations as needed. These jobs follow the same process as our normal contents work but require additional PPE. Asbestos work pays an additional $3/hour on top of your base rate.
Responsibilities
- Lead residential and commercial packout and packback projects
- Direct crew members and maintain production throughout the day
- Communicate professionally with customers, adjusters, contractors, and teammates
- Make field decisions to keep projects moving safely and efficiently
- Safely wrap, protect, move, load, transport, and store customer contents
- Ensure contents are handled with care and returned in the same condition they were received
- Maintain organization and accountability of inventoried contents
- Complete projects within estimated labor and timeline expectations
- Identify and solve jobsite challenges without constant supervision
- Operate company vehicles, moving equipment, and tools safely
- Keep trucks, equipment, and jobsites clean and professional
- Train and mentor newer team members
- Represent Phoenix Contents with professionalism, integrity, and a customer-first attitude
- You naturally take ownership of problems instead of waiting for someone else to solve them.
- You communicate confidently with homeowners and keep them informed.
- You stay calm under pressure and adapt when plans change.
- You understand that protecting a customer's belongings is just as important as moving them.
- You care about getting the job done right, not just getting it done.
- Valid Driver's License with a clean driving record
- Previous moving, restoration, construction, logistics, warehouse, or crew leadership experience preferred
- Experience leading teams or supervising projects is strongly preferred
- Ability to safely lift and move 75 lbs regularly
- Comfortable working in a physically demanding environment
- Strong communication and customer service skills
- Dependable, organized, and self-motivated
- Ability to learn inventory and documentation software (training provided)
- Bilingual is a plus, but not required
- Monday-Friday (occasional weekends)
- Approximately 40 hours per week
We believe attitude matters, but leadership matters too.
We're looking for someone who wants to build a career, not just work a job. We invest heavily in our team and create opportunities for people who take ownership, lead well, and consistently deliver results.
Examples of how we've invested in our team include:
- Training team members to become Asbestos Supervisors
- Sending employees across the country for specialized contents training
- Covering professional development and leadership training programs
- Providing in-house forklift certifications
- Creating advancement opportunities into Lead, Supervisor, and Management roles
Salary : $31 - $35