CRM Developer- Salesforce

Job Summary

As part of a global/regional IT team, the CRM Developer position is a role that combines responsibility for designing, developing, and maintaining Salesforce solutions, while also performing a business systems analyst role as required, such as gathering requirements, analyzing business processes and ensuring alignment between technology and business goals.

This is a hybrid position requiring at least three days in the office.

Responsibilities

• Work as part of a global IT team to perform set-ups/configuration and development within CRM related software including Salesforce
• Work together with local and corporate Architects to design new functionality within the CRM system.
• Design, develop, test, deploy and support Salesforce functionality enhancements and solutions utilizing Apex.
• Maintain and enhance existing Salesforce applications and configurations
• Develop and execute system testing; create use cases, develop and execute test plans.
• Coordinate and manage, working with data integration teams, interfaces for the Salesforce platform and related applications.
• Document, govern, and maintain the Salesforce data model to align data structures with business services.
• Ensure data integrity and implement security best practices.
• Translate business needs into functional and technical specifications
• Provide thought leadership, technical expertise, and effectively supervise external partners when necessary.
• Perform application version updates, including the coordination and testing of updates from our corporate headquarters and external vendors.
• Provide CRM technical support by:
• Coordinating and developing user and technical support documentation.
• Providing post-implementation process and technical support.
• Working with vendor organizations for support and problem resolution, as required.
• Assist in resolution of Level 3 incidents for application and systems support.
• Perform project management as required for business process improvement projects.
• Communicate project status regularly with project teams and end users.
• Coordinate efforts to ensure optimum system resources and capacity are available for
• efficient application operation and high availability.
• Work with international cross-functional teams, including regional and global team members.
• Conveys information clearly in conversation and/or writing.
• Develops, maintains, and strengthens relationships with others inside or outside of the organization, locally and globally, who can provide information, assistance and support.
• Identifies the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it.
• Approaches a problem by using a logical, systematic, sequential approach.
• Demonstrates knowledge and skill in technical areas.
• Demonstrates initiative by understanding what actions need to be taken and completes these tasks while seeking the perspective of others as required.
• Demonstrates an honest and forthright presence by taking responsibility for own mistakes, and by doing what he/she commits to doing.
• Works as a team player to make a difference within the business and expresses gratitude and appreciation to others who have provided information, assistance or support.
• Readily handles change through taking advantage of lifelong learning opportunities and being open minded and curious in the face of new challenges.

Qualifications

• Bachelor's Degree in CIS/BIS and 3-years' experience, or Associate Degree and 5-years' experience with Salesforce development utilizing Apex
• Prior hands-on Salesforce CRM experience required.
• Integrating and interfacing systems experience is required.
• Strong project management skills are required.
• Knowledge of relational database systems and experience with SQL required.
• Ability to adjust quickly to rapidly changing priorities is required.
• Strong communication skills with the ability to work effectively with all company levels and cultures are required.
• Experience working on global/international teams is preferred
• Experience working with and managing vendors is required.
• The ability to manage projects across technical and functional disciplines is required.
• The ability to execute assigned project tasks within established schedule is essential.

Essential Job Functions

• Must be able to look at a computer screen for extended periods of time (up to 4 hours)
• Must be able to sit and/or stand for extended periods of time (2-4 hours at a time)
• Must be able to lift 50 pounds
• Must be able to travel in vehicles (automobiles, trains & planes) for up to 10 hours
• Must comply with company dress code guidelines
• Must be able to travel to foreign countries
• Must be on-call 24x7, as required
• Regular and on-time attendance
• This is a hybrid position requiring at least three days in the office.

Perks & Benefits

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, on-site gym access, health & wellbeing center, on-site café, walking trails, tuition assistance, and more!

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