Director, Care Management & Social Work

Director, Care Management & Social Work

Position Details

Position Summary

This position is responsible for the overall leadership, strategic direction and operations oversight of Phoenix Children`s Care Coordination Departments across the enterprise, including Inpatient Care Management, Utilization Management and Social Work. This position is accountable for ensuring coordination of patient information with nursing floor management and ensuring close daily communication, as well as, being responsible for the development and implementation of a comprehensive Care Coordination, specific to Care Management, Utilization Management, and Social Work, designed to ensure the patient/family experience from end-to-end is positive, family-centered, accessible and accurate. This position manages existing Care Coordination vendor relationships, implements and manages a population health program, and collaborates with other key stakeholders to ensure patients are successfully transitioned to Phoenix Children’s Care Navigation programs with the goal of improving clinical outcomes through advocacy, partnership and innovation, while lowering the cost of healthcare.

Position Duties

• Provides leadership to assigned departments
  Partners with the Vice President, Revenue Cycle, to develop strategies for any processes, policies and functions directly impacting case management and social work department. Develops and implements policies and procedures. Develops Key Performance Indicators and follows through by monitoring qualitative and quantitative performance metrics to ensure achievement of targeted financial and non-financial goals.
  
  Directs, manages and evaluates effectiveness and efficiency of all assigned operations, including, but not limited to Social Work, Case Management and Utilization Management by establishing controls and reviewing mechanisms for all associated procedures.
  
  Directs day to day operations ensuring compliance with regulatory and legal requirements, and quality standards, which meets or exceeds community standards of care.
• Identifies and manages improvement initiatives impacting areas of accountability
  Develops clear business plans and project plans as required. Effectively manages projects to ensure timely achievement of objectives.
  
  Manages and evaluates the effectiveness of Case Management and Utilization Management systems and reviews mechanisms affecting ability to accurately complete hospital schedules, insurance verifications, and authorizations. Identifies issues and focuses on timely implementation of appropriate corrective measures and procedures.
• Performs organizational and administrative duties necessary to ensure the smooth operations of assigned areas of accountability
  Manages the budget process for assigned departments with subsequent management to the operating budget.
  
  Prepares, develops and reviews various financial operational reports to identify and monitor trends, activity and report changes. Develops appropriate action plans to modify results in accordance with required outcomes.
  
  Oversees the overall performance of systems and related automated applications. Evaluates new technology to enhance the processes.
  
  Manages relationships with outside vendors working on behalf of assigned areas.
  
  Ensures processes are compliant with EMTALA and other regulatory requirements.
• Demonstrates exceptional customer service, builds teamwork within assigned areas and with other departments of Phoenix Children`s
  Maintains excellent relationships with patients, nursing, physician and other care professionals through a proactive customer service-oriented approach. Resolves issues between parties, and refers major issues and provides feedback, analysis and insight to the Vice President, Revenue Cycle and CNO.
  
  Provides leadership on providing an excellent patient experience in all financial functions. Reviews related reports and trends on customer service experience to drive continuous improvement.
  
  Collaborates closely with Managed Care, Revenue Cycle, HIM, IT and PCMG. Works on joint teams to solve complex, interdepartmental issues.
• Develops team members to perform at their highest level
  Develops and manages staff through the provision of timely feedback and use of appropriate Human Resources policies and tools to facilitate and ensure the ability of staff to achieve the highest level of professional growth and desired performance standards.
  
  Makes growth and development a priority by facilitating the accurate assessment of learning needs, styles and barriers to training of staff and coordinating training opportunities in conjunction with Training Coordinators and education staff.
• Performs miscellaneous job related duties as requested.
  

Phoenix Children's Mission, Vision, & Values

To advance hope, healing and the best healthcare for children and their families

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable