What are the responsibilities and job description for the TMS (Terminal Management System) Support Engineer position at Phoenix Business, Inc.?
TMS (Terminal Management System) Support Engineer
Location: Houston, TX (Onsite)
Job Type: Contract
Must Have Skills:
• Preferred technical experience includes Windows administration, Linux administration, Programmable Logic Controllers (PLCs), Human Machine Interfaces (HMIs), Operator Interface Panels (OIPs), client/server architectures, Penguin (Stratus) ztC Edge and ft Server technologies.
• Hands on experience troubleshooting, configuring, and supporting PLC and HMI systems, including current and legacy hardware and PLC programming platforms such as Rockwell Studio 5000, Emerson PAC Machine Edition, B&R Automation Studio. HMI Application Experience: FactoryTalk View SE, Inductive Automation Ignition, 7-10 years of experience supporting Terminal Automation Systems (Top tech TMS) and/or Operational Technology (OT) environments within refined fuels or related industrial domains.
Job Description:
Primary Technical Skills (Mandatory)
• TMS (Terminal Management System) – TMS6 / TMS7 support and troubleshooting
• Linux / Red Hat – command-line operations, log analysis, service and process management
• MySQL – basic queries, transaction and data validation
• OT integrations & transaction flow knowledge – Toptech, Tabs/TDS, Digi, Railman
• Ability to troubleshoot application, system, and integration issues in an OT environment
Secondary ITSM / Operational Skills
• Incident Management – issue triage, troubleshooting, and resolution
• P1 / P2 Incident Handling – experience in participating critical incidents and participating in bridge calls
• Root Cause Analysis (RCA) – identify root causes and implement corrective / preventive actions
• Vendor Escalations – coordination with third-party vendors for issue resolution and tracking
• Experience working within ITSM processes (incident, escalation, communication, closure)