What are the responsibilities and job description for the Networking/Telecommunications Manager position at Phoenix Business, Inc.?
CANDIDATE SKILLS AND QUALIFICATIONS:
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
- Minimum of seven (7) years’ experience performing supervisory/management work including providing clear direction to subordinates; promoting teamwork and motivating others to accomplish goals.
- Minimum of seven (7) years’ of experience with administration, maintenance, and design of Cisco VoIP solutions is required.
- Minimum of five (5) years’ experience managing a networking team in a highly complex environment
- Experienced with implementation and support of 24x7x365 network, voice, and video environment.
RESPONSIBILITIES:
- Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms
- Oversee daily operational activities, including incident management, problem resolution, and service availability
- Serve as escalation point for high-priority network and infrastructure issues
- Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions
- Support ongoing and planned initiatives, including: SD-WAN implementation and optimization, Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics) security integrations (e.g., Secure Workload, NGFW, identity services)
- Provide vendor coordination and oversight for network-related services and contracts
- Ensure compliance with Agency security standards, policies, and regulatory requirements
- Participate in change management processes and ensure proper documentation and approvals
- Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives
- Provide status reporting, risk identification, and mitigation planning to leadership
- Maintain documentation of network architecture, processes, and operational procedures
- Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager