Operations Manager

Operations Manager Job Description

FSLA: Exempt

Reports to: General Manager

Job Description
At PAH Management, an Operations Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction while maintaining the integrity of the hotel.

Responsibilities will include but not be limited to:

• Provide leadership and oversight of hotel 0perations.


• Ensure Safety Compliance in all areas


• Oversee Hotels reservations operations


• Participate in required M.O.D. coverage as scheduled.


• Ensure that training in service standards is taking place in each department using the steps to effective training according to PAH Management Standards.


• Assist in creating a positive team-oriented environment which focuses on the guest, through associate development and motivation.


• Ensure complete processing of invoices daily by using the A/P process.


• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.


• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.


• Ensure that associates are always attentive, friendly, courteous and efficient in their interactions with guests, management and all other associates.


• Each month forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast.


• Perform any other duties as requested by the Regional Director of Operations, General Manager.


• Ensure that all associates receive fair and equitable treatment according to PAH S.O.P.'s.


• Be in the public areas during peak times, greeting guests and offering assistance as needed.


• Ensure procedures for handling of the hotel safe specifically regarding security and monthly safe audits are followed and occur.

Basic Qualifications 

• At least 3-5 years’ progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 to 4 years of related experience; or a 2-year college degree and at least 3 to 4 years of related experience.

Preferred Qualifications

• Maintain a warm and friendly demeanor at all times. 


• Must be able to effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous and service oriented manner.


• Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.


• Must be able to multitask and prioritize departmental functions to meet deadlines.


• Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.


• Maintain regular attendance in compliance with PAH Management’s Standards, as required by scheduling, which will vary according to the needs of the hotel.


• Maintain high standards of personal appearance and grooming, which include wearing nametags.


• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.


• Must be able to maintain confidentiality of information.

Physical Requirements:

• Long hours sometimes required.


• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.


• Must have valid driver's license for the applicable state.