What are the responsibilities and job description for the Housekeeper position at Phoenix American Hospitality?
JOB SUMMARY
A Houseperson is primarily responsible for cleaning and maintaining all corridors and public areas in accordance with all housekeeping procedures, standards, safety, security rules, and regulations to ensure guest satisfaction.
QUALIFICATION STANDARDS
• Walk all assigned floors at beginning and end of shift; remove newspapers and service tray, remove trash and/or linens and note any areas that need immediate cleaning.
• Clean and public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc...
• Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner.
• Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.)
• Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper.
• Receive assigned section, keys, supplies and any priority requests from the Senior Housekeeper.
• Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.
Education & Experience:
• No formal education needed
• Prior housekeeping experience desirable
• Must be able to communicate in English
Physical requirements:
• Ability to bend, lift, and be standing or walking during entire shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.