Dual Hotel General Manager - Baton Rouge, LA

Position Summary

The Dual Hotel General Manager serves as the senior on-site leader responsible for the overall success of two assigned hotel properties in Baton Rouge, Louisiana. This position provides strategic leadership across all hotel operations while driving financial performance, guest satisfaction, associate engagement, and operational excellence in accordance with PAH Management and brand standards.

The Dual Hotel General Manager partners closely with department leaders to develop high-performing teams, maximize revenue, control expenses, maintain exceptional service standards, and ensure each hotel delivers consistent, high-quality guest experience. This role serves as the primary liaison between hotel operations, ownership, and corporate leadership while fostering a culture built on accountability, collaboration, and continuous improvement.

Essential Duties and Responsibilities

The following is a representative list of duties and is not exhaustive. Other duties may be assigned.

Operational Leadership

• Lead all day-to-day operations across both assigned hotel properties, ensuring exceptional guest experiences and operational consistency.


• Provide leadership, coaching, and support to department managers while promoting collaboration and accountability across all hotel departments.


• Conduct routine property inspections to ensure guest rooms, public areas, back-of-house operations, and hotel grounds consistently meet PAH Management and brand standards.


• Oversee preventive maintenance programs and capital improvement initiatives in partnership with Engineering and Housekeeping leadership.


• Maintain a visible leadership presence throughout both hotels by engaging with guests, associates, and department leaders.

Financial Performance & Business Management

• Assume full responsibility for the financial performance of both hotels, including revenue growth, profitability, labor management, and expense control.


• Develop, monitor, and manage annual operating budgets, labor plans, and departmental productivity goals.


• Prepare monthly forecasts and financial reforecasts by analyzing occupancy, ADR, RevPAR, revenues, and operating expenses.


• Review financial statements and operational reports to identify trends, develop action plans, and improve hotel performance.


• Ensure invoices, accounts payable, payroll, and financial documentation are processed accurately and submitted according to company deadlines.

Leadership & Associate Development

• Recruit, interview, hire, coach, mentor, and develop department managers and hotel associates.


• Motivate, coach, counsel, and hold managers accountable in accordance with PAH’s SOPs.


• Develop managers for future advancement through competency training and corporate-sponsored programs.


• Maintain direct oversight of management trainees and ensure training-in-service standards are met across departments.


• Ensure all associates receive fair and equitable treatment in compliance with PAH’s standards.

Sales & Revenue

• Play an active role in the property’s sales efforts — calling on top accounts, hosting client receptions, and engaging on-site contacts regularly.


• Be visible in public spaces during peak times, greeting guests and supporting the sales effort in real time.


• Meet prospective clients on-site and assist in converting tours to bookings.

What You Bring

Required:  

• Minimum six (6) years of progressive hotel leadership experience with increasing operational responsibility; OR


• 4-year degree in Hospitality Management, Business Administration, or related field with 4–5 years of hotel management experience; OR


• 2-year degree in a related field with 5–6 years of progressive hotel management experience.


• Previous General Manager experience within a hotel environment.


• Proficiency with Microsoft Office Suite, hotel property management systems, and financial reporting tools.


• Valid driver's license for the state of Louisiana.

Preferred:

• Previous dual-property or multi-unit hotel management experience.


• Marriott or Hilton brand experience.


• Strong understanding of revenue management, budgeting, forecasting, and labor productivity.


• Experience leading brand quality assurance inspections and operational audits.

Work Environment and Physical Requirements

• This position is based on property in Baton Rouge, Louisiana, with responsibility for two assigned hotel properties.


• Regular travel between assigned hotels is required throughout the workweek.


• Must be available to work a flexible schedule, including mornings, evenings, weekends, holidays, and extended hours as business needs require.


• Ability to move throughout guest rooms, public areas, meeting spaces, back-of-house operations, and hotel grounds while conducting inspections and supporting hotel operations.


• Frequently stand, walk, climb stairs, bend, kneel, stoop, and reach while performing leadership responsibilities.


• Occasionally lift, carry, push, or pull materials, supplies, or equipment weighing up to 20 pounds.


• Ability to remain in a stationary position while reviewing reports, conducting meetings, preparing budgets, and using computers and other office equipment.

Compensation and Benefits

Compensation: PAH Management offers a competitive base salary/pay commensurate with experience.

Benefits include:

• Medical, Dental, and Vision Insurance • Short-Term and Long-Term Disability • 401(k) Retirement Plan

• Term Life and AD&D Insurance • Employee Incentive Program • Voluntary Life Insurance (self, spouse, and child) • Hotel Stay Perks (Marriott and Hilton programs) • Accident, Critical Illness, and Hospital Indemnity Insurance • Educational Reimbursement • Paid Time Off • Manager in Training Program (where applicable)

About PAH

PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company.

Equal Opportunity Employer

Phoenix American Hospitality Management, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.